Service Representative Customer

LINDA REID

Shawnee, Kansas ***** 913-***-**** ***********@*****.***

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in the lighting industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Active Listening

Microsoft Outlook

Understanding Customer Needs

Investigate Claims

Managing Multiple Tasks

Conflict Resolution

Critical Thinking

Research

10-Key

Clerical Support

Customer Service Representative, 07/2006 - 05/2023 Eiko – Olathe, KS

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Provided primary customer support to internal and external customers. Responded to customer requests for products, services and company information. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Cultivated customer loyalty, promoted repeat business and improved sales. Fielded customer questions regarding available merchandise, sales, current prices and upcoming PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

company changes.

Provided information regarding charge accounts and loyalty programs. Consulted with outside parties to resolve discrepancies and create expert solutions. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Delivered prompt service to prioritize customer needs. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Promoted available products and services to customers during service, account management and order calls.

Entered orders into Great Plains or Netsuite computer database system. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Associate of Science: Paralegal Studies, 02/2007

Kaplan University - Davenport, IA

EDUCATION

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