Stephanie Martinez Lopez

+1-920-***-****

adw43w@r.postjobfree.com

Lomira, WI

Summary

I am a 44 year old mature experienced professional. I obtained both education & development through application. I have a lot to offer but am driven & motivated by the chance to learn. My most successful roles have been in TECH/CSR & HEALTHCARE/CASE MANAGEMENT. Work experience

Customer Support Account Specialist & Case Manager Bank of America - Morgantown, WV

May 2017 to July 2022

Taking calls

Resolving account issues

Computers

Loan council

Customer service support

Fraud

Key Holder/Assistant Manager

Dollar General - Morgantown, WV

February 2015 to April 2017

Cashier, returns, drawer count, deposits, inventory, scheduling, shift/team lead, safe count & distribution…

Support Manager

Michael's Arts - Morgantown, WV

February 2015 to April 2017

Safe count, bank deposits, drawer, intake, book keeping, special orders, inventory control, financial aid…

Fundraising Coordinator & Customer Care

JAK Productions - Fairmont, WV

September 2010 to January 2015

Phones, fund raising, customer accounts, sales and computer Certified Nursing Assistant (CNA)

Best Care Nursing & Rehabilitation Center - Wheelersburg, OH August 2006 to February 2009

Assisted residents with activities of daily living Changed bed linens

Performed post-mortem care, if needed

Provided both hygiene & personal care

Hoyer lift was often used

Charting daily resident care

Cleaned/sterilized rooms

Summer School Teacher

South Side Academy - Missouri

1996 to 1999

Provided specialized/structural care & education for students with learning disabilities/disciplinary

problems

Planned educational activities

Provided creative outlets for learning

Education

2 years vo-tech in Nursing

SCJVS

January 2002 to July 2004

2.5 years college in Psychology

September 1996 to November 1998

Skills

Classroom Management - 10+ years

Personal Assistant Experience

Personal Assistant Experience - 10+ years

Hospice Care - 10+ years

Medication Administration - 10+ years

Supervising Experience - 4 years

Inventory Control - 8 years

Tutoring

Medical Records

Special Education - 10+ years

Case Management - 8 years

Dementia Care - 10+ years

Home Care - 10+ years

Customer support - 10+ years

Alzheimer's Care - 10+ years

Developmental Disabilities Experience - 10+ years

Microsoft Word - 10+ years

Customer support - 10+ years

State Tested Nursing Assistant

July 2004 to Present

CNA

July 2004 to Present

Same as STNA

CPR Certification

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