Customer Support Personal Assistant
Resume:
Stephanie Martinez Lopez
**************@*****.***
Lomira, WI
Summary
I am a 44 year old mature experienced professional. I obtained both education & development through application. I have a lot to offer but am driven & motivated by the chance to learn. My most successful roles have been in TECH/CSR & HEALTHCARE/CASE MANAGEMENT. Work experience
Customer Support Account Specialist & Case Manager Bank of America - Morgantown, WV
May 2017 to July 2022
Taking calls
Resolving account issues
Computers
Loan council
Customer service support
Fraud
Key Holder/Assistant Manager
Dollar General - Morgantown, WV
February 2015 to April 2017
Cashier, returns, drawer count, deposits, inventory, scheduling, shift/team lead, safe count & distribution…
Support Manager
Michael's Arts - Morgantown, WV
February 2015 to April 2017
Safe count, bank deposits, drawer, intake, book keeping, special orders, inventory control, financial aid…
Fundraising Coordinator & Customer Care
JAK Productions - Fairmont, WV
September 2010 to January 2015
Phones, fund raising, customer accounts, sales and computer Certified Nursing Assistant (CNA)
Best Care Nursing & Rehabilitation Center - Wheelersburg, OH August 2006 to February 2009
Assisted residents with activities of daily living Changed bed linens
Performed post-mortem care, if needed
Provided both hygiene & personal care
Hoyer lift was often used
Charting daily resident care
Cleaned/sterilized rooms
Summer School Teacher
South Side Academy - Missouri
1996 to 1999
Provided specialized/structural care & education for students with learning disabilities/disciplinary
problems
Planned educational activities
Provided creative outlets for learning
Education
2 years vo-tech in Nursing
SCJVS
January 2002 to July 2004
2.5 years college in Psychology
September 1996 to November 1998
Skills
Classroom Management - 10+ years
Personal Assistant Experience
Personal Assistant Experience - 10+ years
Hospice Care - 10+ years
Medication Administration - 10+ years
Supervising Experience - 4 years
Inventory Control - 8 years
Tutoring
Medical Records
Special Education - 10+ years
Case Management - 8 years
Dementia Care - 10+ years
Home Care - 10+ years
Customer support - 10+ years
Alzheimer's Care - 10+ years
Developmental Disabilities Experience - 10+ years
Microsoft Word - 10+ years
Customer support - 10+ years
State Tested Nursing Assistant
July 2004 to Present
CNA
July 2004 to Present
Same as STNA
CPR Certification
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