Data Entry Customer Service
Resume:
Tanya Battle
Objective
Dedicated and determined individual who possesses experience in
working in customer service and acquired skills in communication. I have
the ability to adapt in a new environment also to be quick and efficient in
learning new things
EXPERIENCE
KMG Holdings - Lead Resident Advisor
Feb 2020 - April 2023
Providing care for children with behavior and mental illness by offering
emotional and social support in the facility and out in the community ona
daily basis.
Document in daily logs, progress notes, unusual incident report, and other
documentation as may be required by Center/regulatory policies . Supervises,
administers when necessary, and documents residential participant
medication programs on a daily basis.
Assisting clients with daily ADL'S, giving medication, preparing meals and
snacks, activities and cleaning the facility.
Data entry of all communication on the shift.
Aetna Insurance/ACS - Benefit Specialist
Jan 2016 - Jan 2020
Call center setting to answer inbound calls and respond to urgent emails
Identify and authenticate access to customer account
Utilize knowledge base tools and resources to obtain customer needs and to
achieve satisfaction
Build sustainable raptor through probing questions and active listening.
Handle customer inquiries by telephone, services request, and email.
Confirm insurance coverage and enrollment status
Research required information using available resources and knowledge base
tools
Research prior authorization information from the Provider’s office.
Review account billing details if required.
Verify claim status of submitted claims..
Coordinating workflow and procedures between Employee Benefits and other
departments.
401 Business Center - Store Manager
March 2013 - March 2016
Oversee daily operations
Recruiting, training, supervising and appraising staff
Managing budgets
Maintaining statistical and financial records
Handle customer queries and complaints
Overseeing pricing and stock control
**************@*****.***
Raleigh, NC
SKILLS
10+years customer service
PC & keyboard knowledge
Management/Leadership
experience
Track record of over-achieving
quota
Date Entry experience
Detailed oriented/organization
skills
Strong phone contact handling
skills and active listening
Ability to think quickly and
ensure expedite accurate
customer request
Excellent communication and
presentation skills
Warehouse assembly/Production
Education
Introduction to Human Services:
DSS Income Maintenance
Caseworker 03/13/2017
Related coursework: Pathways to
Careers in Social and Human
Services 07/21/2017
Certified Nursing Assistant
Contact this candidate