Customer Service Representative/Technical Support Agent
Resume:
Courtney Knott
Customer Service Rep/Technical Support Agent
Johnson City, TN 37615
***************@*****.***
I’m currently seeking employment for a Customer Service/Technical Support position. Authorized to work in the US for any employer
Work Experience
Technical Support Agent for AO Smith
TELEPERFOMANCE USA - Johnson City, TN
April 2022 to February 2023
I’m trained to assist ppl over the phone with relighting their gas water heaters. I handle electric units as well. I order parts for customers and find service providers for them. Delivery Driver
Domino's - Johnson City, TN
October 2015 to October 2018
Delivery Driver, Cashier, Food Preparation, Customer Service, Answering Phones Harbor House
Restaurant (Privately Owned) - Johnson City, TN
October 2009 to June 2013
Waitress/Server, Customer Service at its finest, Cashier, Food Prep. Adult Caregiver
RHA Health Services - Johnson City, TN
October 2008 to September 2009
Took care of adult mentally disabled/handicapped individuals. Was CPR certified, Med Certified (was able to pass medication to the individual at each med time), prepared food for the individual, in some cases bathed the individual and also in some cases changed the individuals brief (adult diaper). Got the individuals ready for bed. I took full shift notes and kept up all certifications while I was employed by this agency. Very physically and mentally demanding job but these individuals are wonderful and beautiful people that are innocent to this messed up world and some of whom can’t care for themselves or defend themselves and in some horrible cases have had their families abandon them and they need loving, caring and patient people who are willing to take excellent care of them and treat them with dignity and respect, love and compassion! (My brother is severely Autistic and non-verbal who also still wears briefs and is completely dependent on my mother and his daytime caregivers for everything besides walking around, he can definitely walk!)
Hostess
Carrabba's Italian Grill - Johnson City, TN
August 2007 to August 2008
Opened the front door and greeted all guests as well as seat them at their table. Also ran the call ahead/ reservation board on the busiest nights. Sometimes got drinks and bread for the server who’s table you sat if they were extra busy at that moment.
Retail Associate
Limited Too Inc - Johnson City, TN
November 2006 to June 2007
Customer Service Retail Associate, Cashier, cleaned up the store before closing, put out new and current inventory, counted end of year inventory).
Education
Some College in Criminal Justice
East Tennessee State University - Johnson City, TN August 2008 to May 2011
High School Diploma
Science Hill High School - Johnson City, TN
August 2004 to May 2008
Skills
• Medication Administration
• Delivery Driver Experience
• Autism Experience
• Caregiving
• Food Production
• Food Preparation
• Home Care
• Meal Preparation
• Applied Behavior Analysis
• Host/Hostess
• Driving
• Cashiering
• Food Handling
• Kitchen Experience
• Waitressing/Serving
• Technical Support
• Communication Skills
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