Administrative Assistant Licensed Esthetician

SERENA

ARMSTRONG

************@*****.***

704-***-****

Charlotte, NC 28205

Dynamic Medical Aesthetician respected for a strong sense of self-reliance, client relations, and service acumen, consistently relied upon to establish productive relationships and drive customer retention. Highly regarded for overseeing multiple accounts simultaneously, while tailoring solutions for specific client needs. Known for meeting the needs of diverse customer base while maintaining company standards and goals.

SUMMARY

Charlotte Skin & Laser - Licensed Medical Aesthetician Charlotte, NC • 02/2020 - 02/2023

Le Petit Spa - Licensed Esthetician

Charlotte, NC • 03/2018 - 02/2020

Charlotte Dentistry - Administrative Assistant

Charlotte, NC • 06/2011 - 09/2013

PROFESSIONAL EXPERIENCE

Coordinated with Physicians, PA's, NP's and Laser Technicians to devise treatment plans for individual patient needs.

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Provided exemplary aesthetic services to a range of patients. i.e. SkinPen Microneedling, HydraFacial, Custom Chemical Peels/Facials.

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Highly versed and knowledgeable in numerous medical/cosmeceutical grade skincare brands.

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• 99 percent CRR.

• Increased product sales by 25 percent from '21-'22.

• $210,000 in combined product and treatment sales in '22. Accessed all new clients to establish specific concerns, recommended products to address client needs while providing friendly and concise explanations to customer inquiries.

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Provided Celluma Light Therapy, custom Chemical Peels/Facials, Hydrodermabrasion/Microdermabrasion, and SkinScope Skin Consultations.

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Liaised with dental suppliers to ensure all office stocks and supplies were consistently filled to ensure smooth daily operation for dentists and other assistants.

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Ensured all guests arrived in a comfortable and welcoming environment through friendly and professional communication.

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Operated a robust calendar system to schedule appointments and post-procedure follow-up visits.

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SKILLS & EXPERTISE

• Client Relations

• Patient Retention

• Vendor Communication

• Account Management

• Negotiation & Closing

• Organization

• Attention to Detail

• Communication

• Problem Solving

• Teamwork

• Dependability

• Empathy

BRAND KNOWLEDGE

• Alastin Skincare

• Avéne

• AzaClear

• ColorScience

• DefenAge® PRO EXCLUSIVE

• EltaMD

• Epionce

• FactorFive

• Glytone

• Neocutis

• PCA Skin

• Revision Skin Care

• SkinBetter Science

• SkinCeuticals

• Vivant Skin Care

• ZO Skin Health

Aveda Arts & Science Institute

Charlotte, NC • 02/2018

Certification : Aesthetics

EDUCATION

Graduated top of class at the Aveda Arts

& Science Institute - 2018

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Awarded Highest Retail Product Sales -

Aveda Arts & Science Institute - 2018

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