Robin Ward, CCA

Health Information Specialist

Los Angeles, CA 90016

Cell: 323-***-**** – Email: adw408@r.postjobfree.com

linkedin.com/in/robin-ward-0572a6159

SUMMARY/OBJECTIVE

Seeking to provide my trained administrative, customer service, and coding skills to a thriving medical office environment. I have a strong work ethic as I am dependable and productive and take instruction well with my ability to provide efficient data entry and other administrative tasks.

ESSENTIAL MEDICAL BILLING AND CODING SKILLS

ICD-10 * CPT * HCPCS * Medical terminology * Insurance terminology * HIPAA/Patient confidentiality * CERNER * Naridian Data entry * Data management * Electronic health records * Microsoft Office systems (Word, Excel, PowerPoint) * Medical billing and coding software * Medicare, Medicaid, and private insurance claims * Type approx. 70wpm.

WORK EXPERIENCE

Health Information Specialist, Exodus Recovery Inc., Los Angeles, CA 04/2022 – Present

Provides data and billing support to the County of Los Angeles, Department of Mental Health, contracted programs or other contracted/certified services and/or programs. Responsible for all billing-related tasks including a collection of billing data and data entry into the EMR. Perform other clerical tasks as needed, such as answering phones, faxing, and corresponding with outside vendors.

Customer Service Assistant, G-2 Secure Staff, Los Angeles, CA 09/2018 – 03/2020

At LAX – Delta Airlines: Primary wheelchair passenger intake coordinator. Met inbound and outbound customs flights to provide services with wheelchairs to passengers needing special assistance.

Customer Service Assistant, Southbay Workforce IB, Los Angeles, CA 09/2016 – 09/2018

Temporary assignment until May 2018 at LAC Dept of Health Human Services

Assist the Administrative Office with various administrative duties including boosting pre-scanned documents, preparing transmittals from post-scanned documents, scanning documents, mail room clerk, and filing clerk.

Wheelchair Agent, G-2 Secure Staff, Los Angeles, CA 11/2012 – 04/2016

At LAX: Primary wheelchair passenger intake coordinator. Met inbound and outbound customs flights to provide services with wheelchairs to passengers needing special assistance. Alarm monitoring and response. Escort individuals with temporary access to non-public areas.

Sr Constructor Reporter, Reed Construction Data, Norcross, GA 05/2005 – 02/2010

Heavy calls to GC’s, Architects and Engineers to extract current or in-planning construction project information. Light sales. Gathered data and entered specifications into software system to be published for subscribers.

EDUCATION / CERTIFICATION

AHIMA Certified Coding Associate, December 2021

Bryant & Stratton College, Buffalo, NY Medical Billing and Coding Diploma, 2021

International Travel Training, Arlington, VA Certified Travel Agent

Barclay Career College, Los Angeles, CA Certified Word Processor

Palisades Charter High School, Los Angeles, CA Diploma