Service Representative Data Entry
Resume:
Desiree Canez
Always looking at the glass half full
Tucson, AZ
*************@*****.***
** ****** ******* * ******** where I may utilize my skills and experience in an environment where there is growth and retirement. My objective is always to obtain a professional manner, disperse positive vibrations in the most difficult moments, always keeping my employer in mind representing the company with pride and love for what we do .
Loosing three people dear to me in three years have totally changed my life and has made my spiritual walk with God so much closer . My three grown children and grandkids are my focus and living a happy life .
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CRS
VXI Global Solutions - Tucson, AZ
September 2022 to Present
Third party CRS agent to At&t reps, assisting in connections with wireless and U-verse internet accounts . I have a fabulous team supervisor that has brought up my stats, reading articles to help the customer per policy makes it a little easier in a fast pace call center . Business owner
CS Cleaning &:Haul LLC - Phoenix, AZ
February 2015 to August 2019
I begin cleaning homes, then my husband and I leveled up, cleaning for realtors, staging homes, cleaning lawns, and trash hauling, we rapidly leveled up to property preservation, cleaning rugs, plastering walls, painting, I closed everything when my husband passed away Retention Specialist
ADT Security Services - Tempe, AZ
November 2018 to March 2019
I work this temporary position as I worked with my cleaning service, I worked first party collections, able to clear accounts and bring customers out of debt, and reinstate customers, in the time I was there I brought back to ADT 38,000.
Customer Service Representative
CustomerLink - Tempe, AZ
April 2011 to June 2018
Customer service rep for energy company in Minnesota, scheduled appointments for appliance repair, offered extended warranty, my business was building at this time, before I left, I became top csr rep, winning a apple watch, surrounded sound systems, kitchen ware, Office Manager
Prudential Overall Supply - Phoenix, AZ
March 2002 to November 2007
Overlooked staff of three, but commutated with 6 salesmen, and a General Manager, trained my staff on data entry, accounts receivable, made deposits, and petty cash, overlooked the deposits, communicated with HR in California regarding 401k loans, reservations for staff coming from California, prepared hiring packets and termination, verifying I9s payroll .. Education
Some College in Business
Rio Salado College - Tempe, AZ
March 2008 to January 2010
Certificate in Phlebotomy
Pima Medical Institute - Tucson, AZ
September 1988 to May 1989
Skills
• Data entry
• Multi-line phone systems
• Accounts receivable
• Management
• CRM software
• Venipuncture
• Vital signs
• Office management
• Residential cleaning
Certifications and Licenses
Certified Phlebotomy Technician
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