Entry Clerk Data

Emily

Voigt

Onboarding/

Offboading

Coordinator

Emily Voigt

**** ****** *** **

Chatsworth, Ca 91311

818-***-****

***********@*****.***

LinkedIn:

https://www.linkedin.com/in/emily-voigt-2400a524a/ Trailhead:https://trailblazer.me/id/evoigt444

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Summary An Onboarding/Offboarding Coordinator specializing in information technology, system administration, troubleshooting, and technical support. Adept to collaborating with diverse IT teams to identify solutions for complex technical issues.

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Experience Viewpoint Inc. / Onboarding/Offboarding Coordinator August 2022 - March 2023, (Remote)

-Managed the Onboarding process ensuring that the proper roles and permissions are assigned to new employees

- Deactivating access to rights, permissions and passwords including revoking any unneeded licenses/roles

-Used ticking system to assign appropriate routing of a ticket

-Navigate through various mainframes to keep user accounts current and functioning

TechSoultions Inc/ IT Help Desk Support

March 2022 - July 2022, (Remote)

-Troubleshoot tier 1 issues for 20-30 customers per day, field inquiries,diagnose problems, perform root-cause analysis, and identify solutions

-Attend meetings with the IT to discuss recurring technical and integrate solutions into the knowledgebase to improve resolution times by 15%

-Oversee computer configuration, troubleshoot software and hardware issues, and provide training to end-users Invenger Technologies/ Office Assistant

July 2021 - December 2021, Simi Valley, CA

-Served an unofficial IT Helpdesk tech for 15 office employees

-Resolved 10+ software and hardware issues per week, including issues with workstations, printers, and projector equipment

-Escalated challenging issues to the IT contractors ㅡ

Skills

- Information Technology -System Administration

- Salesforce Platform - Troubleshooting

-Office/G-Suite -Customer Support

-Microsoft Office -Strong Attention to detail

-Concise and Respectful Communication Skills

-Excellent written and verbal communication skills

-Self-Motivated and extremely well organized

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Education West Valley Occupational Center/High School Diploma August 2020 - April 2021, Woodland Hills, CA

After the start of the pandemic in March of 2020, I had to move to California with my family. My senior year I wasn’t able to attend my previous school so seeing as I had only 4 more credits to complete I decided. I would like to complete high school early so I went to West Valley and did so.

References Skylar Parker

Email: ******.******@*********.**** Phone: 805-***-****

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