Service Rep Customer
Resume:
KAMI SCHWAB
**** **" Street, Apt. 9, Lubbock, Texas 79424 C: (806)
***-**** *****: ******@*******.***
Summary
Seeking a position in an organization where my can utilize
my skills and knowledge appropriately.
Skills
* Proficient in Microsoft Word, Excel, Word, and Outlook ¢ 45 WPM (10 key)
* Punctual * Detail Oriented
* Impeccable customer service * Adaptability
Experience
Customer Service Rep September 9, 2019 — August
14, 2020
VXI Global Solutions — Lubbock, Texas
- Provide products/services information
«Resolve any emerging problems that customer accounts
might face — with accuracy and efficiency
«Used consultative sales approach and built trust and
rapport as learning about the customers’ needs
«Maintain financial accounts by processing customer
adjustments
-Contribute to team effort by accomplishing related results
as needed
«Manage large amounts of incoming calls
«Follow communication procedures, guidelines and
policies
Senior Lead Rep October 31, 2011 — August 13,
2019
Bron Rayburn Insurance Company — Lubbock, Texas
«Set up Medicare supplements, life and cancer
-Call potential clients in order to expand customer base
-Explain the features of various policies
«Collect information from clients
- Analyze clients’ current insurance policies and suggest
additions or other changes
«Customize insurance programs to suit individual clients
«Handle policy renewals
- Maintain electronic and paper records
Contact this candidate