Service Representative Data Entry
Resume:
HANNAH
CURRAN
Indianapolis, IN, *****
************@*****.***
PROFESSIONAL SUMMARY
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail oriented.
SKILLS
Data entry and analysis
Customer Relations
Problem Solving
Strategic Planning
Communication
Task Oriented
EXPERIENCE
Customer Service Supervisor
RATP Dev (contract to IndyGo) Indianapolis, IN
Reviewed information on Call Center performance.
Carried out non-negotiable duties for daily tasks.
Assisted Manager in administrative tasks and correspondence with the team
Coached and trained representatives on tasks and protocols.
10/2022- Present
Customer Service Team Lead to Analyst
Transport Care Services (contact to IndyGo) Indianapolis, IN
Analyzed and compiled information from Talkdesk to put into employee performance data
Reviewed information on Call Center performance
Assisted Manager in administrative tasks and correspondence with the team
Coached and trained representatives on tasks and protocols
10/2021-10/2022
Customer Service Representative
DaMar Staffing (contract to IndyGo) Indianapolis, IN
04/2020 – 10/2021
Answered phones quickly and with timely service.
Detailed information of incidents and comments into database
Managed and assigned comments to different departments
Prepared customer orders for mail
Admin Assistant
DaMar Staffing Indianapolis, IN
08/2019 – 01/2020
Entered information onto digital systems to maintain data quality and accuracy.
Welcomed guests and took incoming phone calls at reception.
Updated databases and spreadsheets regularly to track progress.
Supported workflow of daily administrative tasks to achieve targets and deadlines.
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