HANNAH

CURRAN

Indianapolis, IN, *****

804-***-****,

adw3zn@r.postjobfree.com

PROFESSIONAL SUMMARY

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail oriented.

SKILLS

Data entry and analysis

Customer Relations

Problem Solving

Strategic Planning

Communication

Task Oriented

EXPERIENCE

Customer Service Supervisor

RATP Dev (contract to IndyGo) Indianapolis, IN

Reviewed information on Call Center performance.

Carried out non-negotiable duties for daily tasks.

Assisted Manager in administrative tasks and correspondence with the team

Coached and trained representatives on tasks and protocols.

10/2022- Present

Customer Service Team Lead to Analyst

Transport Care Services (contact to IndyGo) Indianapolis, IN

Analyzed and compiled information from Talkdesk to put into employee performance data

Reviewed information on Call Center performance

Assisted Manager in administrative tasks and correspondence with the team

Coached and trained representatives on tasks and protocols

10/2021-10/2022

Customer Service Representative

DaMar Staffing (contract to IndyGo) Indianapolis, IN

04/2020 – 10/2021

Answered phones quickly and with timely service.

Detailed information of incidents and comments into database

Managed and assigned comments to different departments

Prepared customer orders for mail

Admin Assistant

DaMar Staffing Indianapolis, IN

08/2019 – 01/2020

Entered information onto digital systems to maintain data quality and accuracy.

Welcomed guests and took incoming phone calls at reception.

Updated databases and spreadsheets regularly to track progress.

Supported workflow of daily administrative tasks to achieve targets and deadlines.

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