Remote work

716-***-**** **************@*****.***

SHANTEL

GONZALEZ

PROFILE

I am a homemaker currently caring for a special needs adult son, as well as a 4-year-old granddaughter. Before covid hit I enjoyed running my own professional cleaning company. I have extensive experience in customer service and some managerial skills. Working with special needs as a volunteer as well as children when I worked at a school has made me a very patient and organized person.

ACTIVITIES AND INTERESTS

WORK EXPERIENCE

• Special Olympics

Volunteer

• Church Volunteer

• Enjoy Genealogy

• Enjoy History

• Cook/Bake/Can

• Travel

• Farm & Garden

• Family Fun

Custodial Manager

London City Schools London, Ohio

2015-2020

Supervised custodial staff. Improved staff performance through training, attention to detail, and problem-solving methods. Assisted with the preparation of staff assessments. Resolved staff conflicts in a professional and courteous manner. Completed inventory and ordered supplies. Responsible for overtime scheduling. Multiple Serving/Shift Lead Positions

1992-2015

Supervised and trained servers and resolved server/customer conflicts. In charge of the servers schedule. Point person for all big parties, catered parties and bookings. I also reviewed all guest feedback posted online and in emails. Handled in-person guest complaints.

EDUCATION

Eastern Gateway Community College

Steubenville, Ohio

Fall 2017-2019

Some college. Working towards an associate in business. KEY SKILLS

• Budget management

• Excellent listener

• Friendly, courteous, &

service oriented

• Poised under pressure

• Staff training &

coaching

• Eager to learn

• Quality assurance

• Solid written & verbal

communicator

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