Service Representative Customer
Resume:
Michael Pouncy
Atlanta, GA *****
*.********@*****.***
· Proficient in Microsoft (Word, Excel, PowerPoint) and internet research & Adobe
· Flexible and able to multitask
· Critical-thinking & problem-solving
· Excellent time management
· Outstanding customer service skills.
· Exceptional attention to detail.
· Team-spirited and willing to go above and beyond what is required
· Project Management
· Ability to supervise and knowledge of administrative concepts and methods
· Ability to work under pressure amid interruptions
· Ability to read, comprehend and follow complex instructions
· Ability to work with persons from a variety of cultural, economic and educational backgrounds Work Experience
Sales & Service Manager
Prudential Overall Supply - Atlanta, GA
January 2021 to Present
· Develop relationships and communicate with customers, peers, business owners, and general managers.
· Resolved customer complaints and potential loss business situations
· Responsibilities included following up with customers regarding unpaid debt/accounts receivable
· Interview, trained, and developed Customer Service Representative to obtain ownership of their own route
Senior Sales Relief Manager
Coca Cola Bottling Company - Atlanta, GA
March 2018 to December 2021
· Facilitated monthly & quarterly inventory counts, estimates or quoted process, credits or contract terms, warranties, and delivery dates.
· Provided established and effective merchandising training methods
· Responsibilities included replenishing of floor stock, shipments and ensured productive availability to customers
· Ensured company assets met performance requirements
· Communicated account activities to appropriate higher level management
· Resolved customer inquiries, including researching and closing customer service tickets
· Complied with all company policies, procedure and applicable laws
· Maintained regular and punctual attendance
Supervisor
Coca Cola Bottling Company - Atlanta, GA
August 2017 to March 2018
· Directed and supervised employees engaged in sales, inventory, reconciling cash receipts, or performed job-specific services
· Prepared sales and inventory reports for management and budget departments
· Hired, trained, motivated and developed an effective sales team with positive sales individual and company-wide sales goals
Merchandiser
Coca Cola Bottling Company - Atlanta, GA
March 2013 to August 2017
· Examined inventory to identify items to be reordered or replenished
· Requisitioned merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials
· Maintained store shelf standards and inventory, including rotation of products Education
MASTERS DEGREE in Sports Administration
Alabama State University
May 2016
BACHELOR DEGREE in Business Administration
Georgia State University
May 2013
Skills
• Conflict Management
• Business Policies and Networking
• Economics
• Computer Information Systems
• Communication
• Accounting
• Computer Software and Applications
• Employee Training & Development
• Conflict Resolution
• Top Sales
• Merchandising
• Accounts Receivable
• Supervising Experience
• Microsoft Word
• Management
• Recruiting
• Budgeting
• Customer service
• Driving
• Box truck
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