Cyber Security Customer Service

MATT AMBRO

Wading River, NY ***** 631-***-****

********@*****.***

PROFESSIONAL SUMMARY

Goal-oriented cybersecurity professional prepared to identify vulnerabilities, analyze data and implement strategies for security plans and initiatives. Excels in conducting proper risk assessments using the best cybersecurity practices to mitigate the compromise of sensitive data and information. Well versed in NIST cybersecurity frameworks, prepared to apply governance, risk and compliance to help manage and reduce cybersecurity risk and protect networks and data. KEY QUALIFICATIONS

Identify Vulnerabilities in Information Systems Cyber Security Risk Mitigation Cyber Security Risk Assessment NIST, SOC, & MITRE frameworks Strategy Implementation Client Engagement Team Collaboration EDUCATION

The George Washington University, Washington, DC (online program) Master’s Degree: Cybersecurity Strategy and Information Management, Summa Cum Laude May 2022 Relevant Coursework: Information Systems Protection, Cybersecurity Law and Policy, Identifying Vulnerabilities, Risk Management, Incident Response, and Enterprise Architecture and Standards CYBERSECURITY PROJECTS

Enterprise Architecture and Standards: Published a report highlighting the benefits and concepts of enterprise architecture from a cybersecurity perspective, including methodologies to organize critical infrastructure within the organization: analyze, design, plan and implement enterprise analysis toward organizational security. Risk Assessment Strategy Plan: Published a white paper that outlined how to implement a strategic plan to mitigate the risk of sensitive data and information being compromised. Developed a step-by-step plan to conduct a cybersecurity risk assessment for an organization based on the NIST framework. EXPERIENCE

SUFFOLK COUNTY SHERIFF'S OFFICE, Riverhead, NY

Intern, Data and Intelligence 08/2021 to 12/2021

• Gathered intelligence and data via open source research to contribute to security of the jail and community

• Analyzed criminal data to identify trends or red flags that would be helpful in mitigating risks to the facility for ongoing investigations

• Collected intelligence and wrote reports based and presented updates to leadership

• Monitored and disseminated intelligence data that was vital to ongoing investigations occurring within the unit

• Performed surveillance of calls going in and out of the jail using Leo software to mitigate any risk or threats OPALGROUP, New York, NY

Business Development Associate 12/2017 to 03/2019

• Established potential client contacts, cultivated relationships and followed through on service needs

• Identified, pitched, and closed sponsorship opportunities while securing audience attendance

• Managed client inquiries and any customer service related issues, or concerns

• Selected as top producer to travel to conferences, meet clients face-to-face, and facilitate the on- site experience

• Improved marketing plans and sales strategies processes to maximize business development TGIF EVENT SERVICES, Holtsville, NY

Project Manager (seasonal, as needed) 06/2012 to Current

• Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency

• Built and established strong partnerships with teams, vendors and contractors

• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout each project; created team objectives and roles with specific goals outlined for each individual PREVIOUS EDUCATION

SUNY Oneonta, Oneonta, NY, Bachelor of Science: Criminal Justice

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