Service Representative Data Entry
Resume:
Latoya Phillips
Customer Service Representative Teller Retail
Murfreesboro, TN 37129
****************@*****.***
EXPERIENCE
Advance Financial, Murfreesboro & Shelbyville — CSR/ Assistant manager
January 2018- Present
Here at Advance Financial I have learned a vast set of skills such as: Loans, Money Orders, Bill Pay, Western Union processing, Safe Holding, Preparing and processing cash-in and deposits from Loomis, ATM Setup, Closing and opening store. As I transitioned to an overnight CSR I was responsible for daily auditing to catch any errors that can go against the company and state regulations; all while keeping weekly metrics reached. Working at Advance Financial has taught me a great sense of responsibility for which every transaction has its own process and procedures that must be carefully examined.
Amazon Fulfillment, Murfreesboro— CSR/ Lead
January 2017- December 2017
Working at Amazon I had the enjoyment of working with the staff to help get every new employee accounted for. I helped direct and assist with any paper work, time sheets, badges, work equipment, location finder, and more.
Memphis Light,Gas & Water (MLGW), Memphis — Retail March 2016 - November 2016
Starting at MLGW I was a meter installer where I worked in the field installing new gas meters, then moved up to Gas Meter Auditor(GMA) where I inspected any old meter brought back from the field and had to mark them so that another company can restore them for future purposes..
EDUCATION
Memphis Academy of Health Sciences(MAHS), Memphis, TN— High School Diploma
2010 - 2014
Tennessee State University,Nashville, Tn —
Undergraduate(Incomplete)
2014-2015
SKILLS
Customer Service.
Active listening.
Verbal and Written
Communication.
Computer( Microsoft: Excel,
Office, Powerpoint, and
Word)
Knowledge of retail
products.
Data Entry
Email Management
Financial Auditing
Financial Account Analysis.
Federal Regulatory Filings.
LANGUAGES
English - Proficient
Spanish - Basic
Concorde Community College, Memphis, TN— Medical
Assistant Diploma
2017 (8moth Program)
TREES Real Estate School Murfreesboro, TN— Real Estate / NMLs
Current- Open
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