Material Handler Center Specialist

Cassandra Woods

*************@*********.*** 817-***-****

PROFESSIONAL SKILLS

Leadership & Training Performance Monitoring ISO 9000 Certified

Electrical Contracting Six Sigma Yellow Belt Worldport, Eaglescan

Customer Service Shipping & Receiving Cash Movement

Purchasing Microsoft Word/Excel Cargowise, TCOPS

Export Manager with diverse experience in telecommunications, electrical contracting, and cash movement industries. Demonstrated leadership in all aspects of daily operations. Reputation for meeting customer needs, resulting in customer satisfaction. Proven ability to drive change in processes and procedures for logistics.

EDUCATION

Tarrant County Community College, Fort Worth, Texas Major: Business

Texas Woman’s University, Denton, Texas Major: Business

Job Corp Electrical Program 2-year Program, Certificate of Completion

Independent Electrical Contractors, FWT 4-year Program, Certificate of Completion

Career History

Ceva Logistics, Dallas, Texas 08/07/2017-Present

Call Center Specialist

Responsible for all residential pickups and deliveries.

Generating and creating a daily call list.

Calling consignee’s and setting delivery and pickup appointments.

Creating daily freight dock pull sheets for next day residential deliveries.

Responsible for residential mobile phone. Instructing route drivers to ensure on time deliveries.

Mediate and solving residential delivery issues with shippers and consignees.

Providing a daily recon update reports to departments supervisors and management.

Providing weekly residential delivery counts daily to team members and management.

Daily tracking Apple deliveries to provide real time updates and on time deliveries.

Track freight to ensure on time or early delivery with no delays.

Present information in a one on one and small group situation to customers, clients and other employees to keep all parties updated on freight movement and delivery.

Safety Committee Member.

FedEx, Fort Worth, Texas 10/04/2016 – 08/05/2017

Material Handler

Tug driver that removes boxes from inbound trucks and IUD’s to a conveyor belt and scan boxes into FedEx system.

Omni Logistics, Coppell, Texas 08/30/2010 – 05/17/2016

Call Center Specialist

Answered all incoming calls in a timely, professional, courteous manner. Replied to emails and faxes.

Oversee shipment progress with 100% accuracy from the time of pickup to delivery (tracking, tracing, costing and confirmed delivery).

Set forwarding solutions to exceed customer expectations.

Present information in a one on one and small group situation to proactively notify CSR, Sales Team and all affected parties in the event of a service issue.

Proficient with Microsoft Word and Excel.

AFCWorldwide Express, Grapevine, Texas 2008 - 2010

Operations Specialist

Perform all aspects of the airfreight industry.

Answered phones. Replied to emails and faxes.

Assure forwarding solutions are set to exceed customer expectations.

Track freight online and called delivery agents to ensure on time or early delivery with no delays.

Proactively notified the CSR, Sales Team and all affected parties in the event of a service issue.

Build quotes with margin goals within 30 minutes of requests.

Oversee shipment progress from the time of pickup to delivery.

Proficient with Microsoft Word and Excel.

Motorola NACFC TX55, Fort Worth, Texas 2006 - 2008

Export Manager

Supported all International shipments thru arranging pickups, documentation, tracking, delivery and customer support.

Generated proper support documentation to prevent added customs charges and delay of freight to other countries.

Used proficiency in AES filing to set up shipment of small packages with proper documents to ensure on-time delivery and to provide on line tracking to the customer.

Corresponded with the customer, keeping them informed of freight available in that country so it could be picked up without delays.

Communicated regularly, verbally and via email, with business team to ensure on-time shipments, tracking, and delivery to meet quality standards.

Worked with freight forwarders on scheduling trucks and to obtain compliance documents ensure freight was picked up and delivered on time and complete.

Successfully directed temporary employees in appropriate directions to obtain the desired on time shipping results needed for the departures.

Motorola NACFC TX55, Fort Worth, Texas 2002 - 2006

Shipping Manager

Successfully managed 20+person team in expediting daily international and domestic shipments. Dispatch teams to work duties. Oversaw small package shipping area and all operations on the shipping dock.

Solved day-to-day dock issues and earned respect and trust of coworkers by initiating and encouraging a team player concept.

Increased on time shipments and deliveries to all customers 30% by staging and using a team concept for each truck.

Increased production in small package area by 15 % by using a scanning system that eliminated human errors.

Represented shipping as key contributor to monthly MERT (Motorola Emergency Response Team) and safety meetings.

Updated Company Departmental Operational Instructions, including pictures to minimize language and reading difficulties.

Created a trailer audit sheet for daily shipping operations to identify pallet placement and audit on trailers.

Prepared step-by-step training process to assist associates in performing their daily duties on the domestic and international stations to promote cross training.

Successfully planned and executed Month End closeouts by coordinating with finance, customer advocates, channel managers and the transportation department.

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