Service Representative Customer

Nina Hook

Customer Service Representative

Gilbert, AZ 85234

*************@*****.***

+1-480-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

TTEC Servicing Google - Tempe, AZ

June 2022 to March 2023

Took inbound calls regarding Google Local Service Ads. Taught business owners how to navigate and utilize functions to create advertising for their business on Google. Assisted customers with concerns and complaints. Investigated and resolved problems experienced by the business owner.

Loan Advisor

Bridgecrest Financial - Mesa, AZ

February 2022 to April 2022

Advised and collected payments on car loans. Advised of Simple Interest Loans and taught customers saving techniques. Took 150-300 calls per day.

Contact Tracer / Case Investigation/ Vaccine Scheduler Insight Global at AZDHS - Mesa, AZ

August 2020 to February 2022

Managed all aspects of case investigation. Conducted COVID-19 contact tracing. Ensured accuracy when inputting data into the tracing system. Scheduled COVID-19 vaccinations for the state. Educated the public on COVID-19 symptoms and encouraged vaccination.

Adecco

Target.com - Tempe, AZ

August 2019 to February 2020

Provided excellent customer service while assisting customers with their online orders. Coordinated with shipping companies to track online orders and resolved any problems that arose.

Customer Service Call Center

Conduent - Tempe, AZ

March 2017 to March 2019

Efficiently assisted customers with credit card questions and concerns. Managed about 60 calls per day. Educated customers on website navigation, taking payments via phone, and routing to other departments as needed.

Education

GED

Eastern Idaho Technical College

Skills

• Excellent Customer Service Experience

• Call center experience

• Computer skills

• Organizing

• Strong Communication Skills

• Typing

• Data Entry

• Microsoft Office

• Administrative Experience

• Microsoft Outlook

• Time Management

• Leadership

• SharePoint

• Phone etiquette

Languages

• English - Expert

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