Mikiayla Francis

OBJECTIVES

I am seeking to be employed in an organization where I can optimize my

organizational and problem solving skills to increase customer satisfaction. I would also like to contribute to an organization that will allow me to develop the knowledge and skills necessary in becoming an efficient and effective individual while contributing to the enhancement of the organization. PROFILE

Experienced and dependable secretary/customer service representative with substantial exposure in providing excellent support and assistance to customers. I have had the opportunity to show and better develop my strengths and abilities in this field while working in a very busy transportation company that serves several call centers and also provides transportation services for school pick ups among others. I am dedicated in helping customers to resolve matters while promoting a positive image of the company. I'm also a great team player as well as a strong individual working alone. Proven to have the ability to attentively listen, solve matters efficiently and quickly, create high quality professional relationship with customers. Devoted to comply with company policies and procedures. Employment History

Secretary, Anmatt Transport, Spanish Town

JANUARY 2 0 2 2 — JANUARY 2 0 2 3

• File documents correctly

• Answer a high range of calls daily.

• Resolve customer complaints and ensure calls are dealt with professionally.

• Assist new employees by helping them improve their listening and communication skills as well as their multitasking abilities.

• Guide new employees with the internal operations of the company.

• Develop long term professional relationships with customers to increase opportunities for repeat business.

• Deliver outstanding service and support to ensure the company maintains a positive image.

• Liaise with upper management and colleagues as necessary Hostess, The Hangouts, Gulf Shore, Alabama, USA

MAY 2 0 1 9 — S E P T EMBER 2 0 1 9

J1 Work and Travel

• Greet guests and provide prefered or available seating.

• Resolve customer service and food-related issues to maintain guest satisfaction.

• Answer phone inquiries to schedule and confirm reservations, record take out orders and respond to service questions.

• Check dining and servicing areas to ensure cleanliness and readiness for guests.

Details

58 Old Harbour Road, Spanish

Town, St, Catherine

Spanish Town

Jamaica

876-***-****

adw3rx@r.postjobfree.com

Skills

Data Entry

Microsoft Office

Communication Skills

Collaboration & Teamwork

Complaint Resolution

Customer Support

Hobbies

Reading, Socializing and

participating in adventurous

outdoor activities.

• Deliver outstanding service and support from initial interaction to final departure.

Office Administration Assistant, Rural Agricultural Development Authority, Linstead

APRIL 2 0 1 4 — MAY 2 0 1 4

High School working experience

• Assist with data entry

• Assist with other office duties

Customer Service Representative/Cashier, Beach Mart Inc., Nags Head, North Carolina

MAY 2 0 1 8 — S E P T EMBER 2 0 1 8

J1 Work and Travel

• Greet customers when leaving or leaving the store.

• Maintain a positive and professional attitude toward customers.

• Identify and assess customers' needs to achieve satisfaction.

• Respond promptly to customer inquiries.

• Manage transaction with customers using cash register. Housekeeper, Cove Haven Resort, Lakeville

MAY 2 0 1 7 — S E P T EMBER 2 0 1 7

Education

Management Studies, University of the West Indies, Mona, Kingston S E P T EMBER 2 0 1 6

Degree pending.

Diploma, Guy's Hill High School, Guys Hill

S E P T EMBER 2 0 0 9 — J ULY 2 0 1 6

Business Studies - high school diploma

Caribbean Secondary Education Certificate (CSEC)

• Office Administration

• Principles of Business

• English Language

• Mathematics

• Principles of Accounts

• Electronic Document Preparation and Management

• Social Studies

• Music

Business Studies - Sixth Form (lower and upper sixth)

• Communications Studies (level 1&2)

• Management of Business (level 1&2)

• Entrepreneurship (level 1&2)

• Sociology (level 1&2)

References

Davie Johnson from Jamaica Defense Force

876-***-****

Shamala Brown from Horace Clarke High School

876-***-****

Contact this candidate