Delivery Driver Customer Service
Resume:
SUMMARY
Experienced business leader with demonstrated strategic planning, problem-solving
and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Diplomatic and respectful of people from different backgrounds.
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
EXPERIENCE
Jimmy John's Sandwiches - Owner, General Manager, & Delivery Driver Elgin, IL • 07/2017 - 05/2023
Jimmy John's Sandwiches - Assistant Store Manager & Delivery Driver Roselle, IL • 08/2014 - 06/2017
CONTACT
***********@*****.***
Bartlett, IL 60103
SKILLS
EDUCATION AND TRAININ
G
Bachelor of Science: Marketing
Northern Illinois University
Dekalb, IL • 01/1989
Brian Haschak
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
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• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Trained employees on duties, policies and procedures.
• Recruited, interviewed and hired qualified staff for open positions.
• Transported and safely delivered items to prevent damage or loss.
• Supervised employees through planning, assignments and direction.
• Navigated routes with relevant map programs and GPS systems. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
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• Obeyed traffic laws and follow established traffic and transportation procedures. Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
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• Administered employee discipline through verbal and written warnings. Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
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Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
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• Coached and developed store associates through formal and informal interactions.
• Attention to Detail
• Performance Improvements
• Supervision and Training
• Customer Service
• Clean Driving Record
• GPS Navigation
Verbal and Written
Communication
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• Valid Driver's License
• Time Management
• Process Improvements
• Assignment Delegation
• Decision Making
• Delivery Verification
• Hiring and Onboarding
Jewel-Osco Supermarkets - Store Director
Hoffman Estates, IL • 05/1989 - 07/2014
• Transported and safely delivered items to prevent damage or loss.
• Navigated routes with relevant map programs and GPS systems.
• Obeyed traffic laws and follow established traffic and transportation procedures. Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
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• Verified deliveries against shipping instructions prior to delivering to customers. Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
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Promoted positive customer service by delivering on-time shipments and fully resolving issues.
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Oversaw inventory management through cycle counts, audits and shrinkage control.
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• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Checked promotions for accuracy and for merchandising to company standards.
• Met budget targets by controlling expenses and eliminating wasteful behaviors. Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
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Maintained inventory, checking stock and keeping up with fluctuating supply and demand.
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• Managed inventory tracking and physical inventory counts to minimize loss.
• Trained and mentored associates to teach daily tasks and procedures. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
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Completed thorough opening, closing and shift change functions to maintain operational standards each day.
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Established store tactics and strategies to achieve operational performance and sales goals.
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Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
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Preserved product quality by maintaining stockrooms and disposing of damaged items.
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Reviewed customer feedback to make operational improvements and promote satisfaction.
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Evaluated store performance and incorporated feedback to implement improvement plans.
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• Oversaw storewide merchandising benchmarks to maintain operational excellence.
Contact this candidate