Customer Service System Administrator
Resume:
Jordan P. Cook
*************@*****.***
Current Address: Permanent Address:
Montgomery, AL 36110 Montgomery, AL 36110
Mobile: 334-***-**** Mobile: 334-***-****
Career/ Job Objective Statement:
Enables workflow continuation for end users by servicing network and other resources by designing, configuring, installing, and managing data services, operating systems, and server applications. Mitigates network vulnerabilities using Microsoft System Center Configuration Manager (SCCM) by gathering inventory of all end workstations and implementing update patches. Extensively troubleshoots incidents on behalf of every network end user on a customer basis and promptly searches for solutions.
Key Qualifications:
●TS/SCI Clearance
●Project Management
●Tech Savvy
●Communication Skills
●Customer Service
●Troubleshooting
●Leadership Skills
●Monitoring & Prevention
●Provides unofficial assistance to teams/Team player
Professional Experience
Air Force Life Cycle Management Center, Maxwell AFB Gunter Annex, Montgomery, AL, 2017-2022
Internal Revenue Service, 4800 Buford Highway, Chamblee, GA, 2022-2023
System Administrator
Provides core services and maintenance for $7.65M classified network. Troubleshoots hardware and software daily with customers. Individually and collectively services unclassified workstations regarding software, hardware, domain name server (DNS), and internet protocol (IP) addresses. Manages network vulnerabilities implements update package deployments through SCCM/MECM.
●Composed physical SIPR network environment; Introduced 37 classified workstations onto Gunter SIPR network—Enabled authorized users access to classified network as necessary to complete various mission requirements.
●Created emergency software removal patch for Adobe Acrobat; Gathered 1100+ affected workstations on Gunter SIPR network and placed them into collection via SCCM—Mitigated potential vulnerability to malware.
●Enabled proper workstation usage; Imaged 19 classified workstations to be placed onto SIPR network using latest OS—Allowed various users to complete mission requirements as needed with equipment grossing $38,000+.
●Implemented & upstarted JAVA to workstations; Provided application to 28 workstations (unofficially) for IRS coworkers— enabled teammates to timely utilize resources properly so that they could continue production.
Education & Training
12 Credits completed in General Education, Wallace Community College Selma, Selma AL, 2015-Present
64 credits completed in Community College of the Air Force, 2017-Present
U.S. Air Force Cyber Systems Operations Training, Keesler AFB, Biloxi MS, 2017
Certification, CompTIA Security +, Keesler AFB, Biloxi MS, 2017
Microsoft Azure 300 Training, Gunter AFB, Montgomery AL, 2021
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