HERMELA F

TESFAMICHAEL

adw3dv@r.postjobfree.com

612-***-****

Saint Paul, MN 55104

SKILLS

Active listening skills

Positive attitude

Time management

Interpersonal skills

Communication

Empathy

Friendly

Quick thinking

Reading physical and Emotional cue

professional customer service

Client Correspondence

Safety Understanding

Quality Assurance

Problem Resolution

Typing

Manage Programs

Data Entry

File and Records Management

EDUCATION

Nativity Girls School

Addis Abeba,Ethiopia • 07/2014

No Degree

CERTIFICATIONS

microsoft excel

microsoft word

customer service

data analysis

PROFESSIONAL SUMMARY

Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.

WORK HISTORY

Ethiopian Airlines - Fight Attendant

Addis Abeba,Ethiopia • 09/2016 - 08/2022

Kept facilities clean, neat and organized to give areas professional and fresh appeal.

Responded to customer requests efficiently and with knowledgeable assistance.

Responded to all customer inquiries thoroughly and professionally.

Removed safety hazards, soiled items and trash from customer areas.

Shared best practices for sales and customer service with other team members to help improve store's efficiency.

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