Warehouse Associate Customer Service

Eliijah Zayne Guzman

Houston, TX ********.********@*****.*** 832-***-****

SUMMARY

●Team-player: self-motivated and adaptable with the ability to network in a fast-paced environment

●Customer Service: able to use communication, decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond

●Attention to detail: demonstrates a concern for accuracy and thoroughness so that sufficient detailed information is logged correctly

●Technical Communication: Proficient in Microsoft Office Suite with strong oral, written, and graphic communication skills

PROFESSIONAL EXPERIENCE

Amazon, Pflugerville, TX

Fulfillment Center Warehouse Associate October 2021 – April 2023

●Prepare orders for customers in a fast-paced environment, make-on-demand, customer returns, Prime Now, and general fulfillment.

●Provide exceptional customer service to all internal and external customers, while ensuring to meet all safety protocols.

●Receive, analyze, resolve and/or triage, if necessary, a high volume of product orders and customer inquiries for 1st level support and service.

●Manage inventory by utilizing scanners to sort, scan, and prepare orders.

Goodman MFG, Waller, TX

Operations Team Leader January 2018 – July 2021

●Managed 30 operators, while tracking issues and conflicts, and remove barriers to continue operation processes to standard.

●Gathered parts, subassemblies, tools, and materials, to prepare assembly operations.

●Completed preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs.

●Maintained a safe and clean working environment by complying with procedures, rules, and regulations.

●Conserved resources by using equipment and supplies as needed to accomplish job results.

COMMUNITY INVOLVEMENT

Restoring Our Youth Organization

Project Development Coordinator September 2020 - Present

●Provide youth and community empowerment programs, development training, and community services to our youth, teens, young adults, and communities.

●Coordinate project schedules, resources, equipment, and information

●Analyze risks and opportunities while monitoring project progress and handle any issues that arise

●Work with the Executive Project Manager to eliminate any road-blocks

EDUCATION

Sterling High School, Houston, TX – Diploma Awarded

Houston Community College, Houston, TX

Logistics and Supply Chain Management Currently attending

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