Administrative Assistant Data Entry
Resume:
Katie Lamb
**** ******* *** **** *****, AR ****6 870-***-**** ***********@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
American Red Cross Adult and Pediatric First Aid / CPR / AED Certification.
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.
Microsoft Office Applications MS Excel MS Word MS PowerPoint.
Communication Platform Zoom.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing
Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process
Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO
Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
EDUCATION
Ultimate Medical Academy
Associate of Applied Science Degree / Health Sciences – Medical Administrative Assistant, 2022
WORK EXPERIENCE
Teleperformance – Wynne, AR 12/2022 – Present
Member Services Advocate – Wellcare
Answer inbound calls and assist members with questions or concerns related to their insurance membership.
Inform members regarding the various benefits available to them through their coverage.
Investigate and resolve or escalate situations pertaining to membership or payment issues.
Ultimate Medical Academy – Wynne, AR 06/2021 – 11/2022
Full Time Student
Remained self-directed, motivated, and accountable for personal actions.
Came prepared for class and completed assignments on time.
Navigated new technology, utilized available resources, and set realistic expectations.
Private Duty Care – Wynne, AR 06/2000 – 08/2000
Babysitter
Responsible for the specific needs and particular requirements of the children as set by the parents.
Clarified childcare requirements including food choices, medical conditions, personal habits, and restrictions.
Prepared meals and snacks, helped with baths and made certain children were in bed on time.
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