Sales Associate Customer Service

JOEY K. ULUFALE

**** ****** **. *** **, Anchorage, AK, 99503 · 907-***-****

*********@*****.***

I am an experienced, ambitious and self-driven individual who is looking to apply over ten years worth of experience to a position that allows room for growth & advancement.

EXPERIENCE

07/2021 – PRESENT

CASHIER, VALUE LIQUOR

- Cashier/POS Operations

- Cash Handling

- Front facing of store

- Stock supplies & coolers as needed

- General cleaning of store

- Customer service & handling of all customer complaints or inquiries 09/2016 – 04/2020

ASSISTANT MANAGER, CASH AMERICA PAWN (FIRST CASH, INC.)

- Financial service provider for payday advances and/or pawn loans.

- Managed a minimum staff of 4 employees.

- Provided short-term loans to customers in exchange for valuable items such as jewelry, electronics, and firearms.

- Maintained detailed records of items/transactions & provided assistance to law enforcement regarding items reported stolen.

- Adhere to laws & regulations related to the pawn shop industry. 04/2014 – 04/2016

SITE SUPERVISOR, SECURITAS SECURITY SVCS USA

- Patrol industrial & commercial premises to prevent and detect signs of intrusion by doing hourly checks on all doors, windows & gates on property.

- Checking in all visitors, patrols & employees.

- Observe and report all equipment, property damage, theft, unauthorized persons and any unusual occurrences.

09/2011 – 04/2014

STOCK/SALES ASSOCIATE VICTORIA’S SECRET

- Process daily shipment on floor and back stock areas.

- Organize all sales merchandise.

- Assist customers with sales concerns/complaints while providing excellent customer service.

- Maintain all areas of store by cleaning & making sure all areas are presentable. FF05/2006 – 10/2009

SUPERVISOR, PAYDAY HAWAII

- Supervised staff of 5 – Monitor/assist team with training and development.

- Assisted Management with bi-weekly store meetings.

- Handle loan applications promptly with customers while ensuring all strict requirements are being met.

- Money wire transactions with Money Gram/Western Union. EDUCATION

JUNE 2005

HIGH SCHOOL DIPLOMA, FARRINGTON HIGH SCHOOL (HONOLULU, HI) Graduated with 2.8 GPA

SKILLS

● Proficient in Microsoft Word/Excel

● Knowledge in QuickBooks

● Leadership skills – Works well with a team as

well as independently.

● Detail oriented, organized & tech savvy

● Able to type 60 WPM

● Excellent communication skills developed

through years of experience in retail &

customer service

● Works well under pressure

2

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