H
William
Hargrove
lennyhargrove@yahoo
.com
Baton Rouge, LA 70815
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level IT Technician position to help launch career while achieving company goals. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. SKILLS
• Configuration and installation:
• Hardware installation, updates,
repairs and
• Windows XP, 7, 8, and 10
troubleshooting (PC and Mac,
printers)
• Fedora 23
• VMware
• Mac OS Versions: 10-13
• Routers and Switches
• Microsoft Office 365
• TWIC Card
• Computer Structure and Logic
• Linux Operating System
• Windows Client-Server Networking
• Information Security
• Imaging
EXPERIENCE
Desktop Support
Baton Rouge, LA
Federal Work/Study Participant, ITT Technical Institute/ Aug 2014 to Jun 2015
• Network installation and cabling
• Deploy computers and workstations
• Printer support and maintenance
• Hardware/software diagnosis and troubleshooting
• Computer maintenance
• Projector repair and troubleshooting
• Any other duties as assigned by the Systems Support Technician Bench Technician
Baton Rouge, LA
Nerdworks Computing/ Apr 2014 to Jun 2014
• Maintained confidentiality of customer information
• Assessed system requirements; acquired needed components; installed, configured, upgraded hardware and software; user acceptance testing
• Documented repairs, configurations, upgrades
• Maintained rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements
• Malware removal and preemptive defense.
Network Technician
Lafayette, LA
One Main Financial/ Oct 2016
• Ran CAT6 cable
• Output installation
• VOIP set-up
• New Computers
Network Technician
Denham Springs, LA
Chili's/ Sep 2016
• Ran network cable
• Output installation
Desktop Support
West Felicina Parish Government Sep 2016
• Installing Printers
• Installing Office 365
• VOIP setup
Goodyear COWD Refresh Technician
Baton Rouge, LA
MurTek/Pomeroy/ Dec 2015
• New equipment – PC, and laptops – set-up and configuration at each of the 4 locations
• Data transfer from Goodyear Associates' current system to new system
• Consolidation of uninstalled equipment for return Assistance Repair Technician
Port Allen, La
Adecco/ Nov 2015
• Checking Hard Drives to see which ones are damaged or fixable Helpdesk
Louisiana Cardiology/ Sep 2014
Baton Rouge, LA
Mindcreek Inc
• Helping to support and analyze what is going on with the system with each other of the desktop done remotely
• Asset Management –, Blue Cross, Blue Shield), August 2014 Sparkhound, Tagging Desktops, Laptops and Apple Devices transferred from one department to another '
• Migration –, Blue Cross, Blue Shield, Moving workstations from one place to another and resetting
Geismar, LA
BASF/NSC Global/
• And Microsoft Office 365 installation
• Desktop and laptop computer set-up
• Drive migration
Electrical Apprentice
Baton Rouge, LA
Logan Electrical Contractors/
Gonzales, LA
Quality Electric Inc/
Plaquemine, LA
Universal Electric Company/
Baton Rouge, LA
Ledoux Control Systems/
Baton Rouge, LA
Copeland Electric
EDUCATION AND TRAINING
NJATC Jan 2020 - 2023
Baton Rouge, LA
Bachelor of Science: Information Systems and Cybersecurity ITT Technical Institute Jun 2015
Baton Rouge, LA
Associate of Science: Network Systems Administration ITT Technical Institute Jun 2013
Baton Rouge, LA