Mail Carrier Center Representative

M MICHELLE

Tulsa, OK ***** 918-***-**** ********.********@*****.***

PROFESSIONAL

SUMMARY

Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Customer Inquiries

Customer Satisfaction

Customer Experience

Critical Thinking

Analytical Approach

Inquiry Response

Active Learning

Customer Needs Assessments

Accurate Documentation

Clerical Support

Client Support

WORK HISTORY RURAL MAIL CARRIER 05/2018 to 09/2023 USPS Tulsa, OK

Resolved complaints calmly and professionally to maintain customer satisfaction.

Communicated customer complaints, requests, and feedback to company management for swift resolution.

Directly interacted with customers to deliver mail, packages, and ordered goods.

Maintained records on customers with mail forwarding and change of address requests.

Collected mail from post office boxes and distributed goods to correct addresses.

MOTOR VEHICLE OPERATOR 06/2008 to 12/2012

US Army Fort Bragg, NC

Conducted vehicle performance checks and performed maintenance actions.

Transported cargo, fuel, and soldiers on regular basis. Trained junior team members on activation and mobilization processing. Drove safely in various weather and road conditions to avoid accidents. Operated different types of vehicles and equipment in varied terrain and conditions.

Managed loading, unloading and safety of all personnel, cargo and equipment.

DATA CONVERSION OPERATOR 04/2005 to 06/2008

USPS Wichita, KS

Developed professional working relationships with other employees by using effective communication and active listening skills. Recorded machine utilization data for every job and provided to supervisor.

Utilized keypunch and electronic data entry machines from source documents to input source used by computer processing. INBOUND CALL CENTER REPRESENTATIVE 10/2002 to 06/2004 Spiegel Wichita, KS

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered phone with friendly greeting to create positive inbound calling experience for customers.

Promoted available products and services to customers during service, account management, and order calls.

Followed standard operating procedures when handling customer problems and complaints.

Resolved complaints to satisfy customers and encourage future transactions.

INCOME TAX PREPARER 04/2000 to 04/2002

Jaxson Hewitt Tax Services Wichita, KS

Maintained compliance by adhering to current tax laws and regulations. Assessed client tax situations to determine best filing options. Analyzed financial documents to accurately reflect client information on tax returns.

Calculated estimated tax payments for clients.

EDUCATION Associate of Arts Early Childhood Education 05/2018 American Military University, Charles Town, WV

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