Loan Coordinator Customer Service

SHIRL D. BLACKSTON

**** ***** *******, *********, ** 30286 • 706-***-**** • *****.*********@*****.***

Banking Manager • Loan Operations Manager • Customer Service Manager • Account Manager

Financial Planning & Analysis • Loan Credit Analysis • Banking Management • Customer Service

Exceeded Sales Goals • Decreased Loan Losses • Improved Revenue • Optimized Efficiency

Board of Realtors-Million Dollar Producer • Sales Awards • Consumer Lender Award

WORK EXPERIENCE

Century 21 Adams-Harvey; Thomaston, GA Jan 2020 - present

Real Estate Specialist

●Achieved over $1M in residential sales in the first year as a Real Estate Agent.

●Partnered with sellers and buyers through client education, market research, price analysis and opinion, and financial option overview.

●Collaborated with home inspectors, surveyors, appraisers, lenders, and attorney offices.

Career Gap - Caregiver Sep 2018 - Dec 2019

Arvest Bank; Bentonville, AR Sep 2015 - July 2018

AVP, Private Banking Advisor, Loan Officer

●Spearheaded $21M loan portfolio for high-net executives, including international executives.

●Referred clients to investments, trusts, or secondary market lenders as needed.

●Closed a variety of loans such as consumer, residential construction, in-house home financing, and small commercial lending.

Gateway Mortgage Group LLC; Rogers, AR March 2015 - Aug 2015

Residential Mortgage Loan Originator

●Interfaced with sellers and buyers through client education, market research, price analysis and opinion, and financial option overview.

●Collaborated with home inspectors, surveyors, appraisers, lenders, and attorney offices.

United Southern Bank; Hopkinsville, KY June 2013 - Dec 2014

Loan Operations Manager

●Supervised 5 employees on portfolio loan and secondary market real estate loan processing.

●Collaborated with senior management with implementation and training of software for secondary market real estate loans.

●Performed compliance review of all real estate loans prior to closing.

●Established secondary market real estate department to maximize productivity.

●Communication with the Federal Reserve in Cincinnati to receive approval for the bank to sell secondary market loans and have the bank retain servicing rights on the loans.

●Wrote policies and procedures for the secondary market real estate department.

●Trained personnel for underwriting for portfolio and secondary market real estate loans.

First Advantage Bank; Clarksville, TN Aug 2012 - Jan 2013

Deposit Operations Specialist

●Championed the daily processing of fraud guard and incoming and outgoing wires.

●Assisted deposit operations manager by performing bank secrecy act duties.

LaGrange Banking Company; Lagrange, GA Nov 2007 - Feb 2012

Branch Manager

●Achieved 49% to 51% of the bank's monthly new accounts by training with front line staff.

●Collaborated with senior management of products and services, policies, and procedures.

●Directed daily operations of the branch and employees while ensuring bank policies and procedures were followed and customers were served professionally and promptly.

●Monitored branch security and performed cash audits, security meetings, and branch assessments to ensure adherence to established bank policies and procedures.

Signature Bank of Arkansas; Fayetteville, AR July 2005 - Aug 2007

Private Banking Officer

●Assisted in facilitation of opening a branch in Rogers, AR to optimize growth and development.

●Executed origination and closed a variety of loans such as consumer, residential construction, in-house home financing, and small commercial lending.

Prior Experiences: Arvest Bank, Private Banking Officer, Consumer Loan Officer, Mortgage Loan Assistant, Consumer Loan Coordinator

EDUCATION

LaGrange College, LaGrange, GA 2011

Bachelor of Arts, Business Administration, summa cum laude

TECHNOLOGIES, AWARDS, & AFFILIATIONS

Technologies: Microsoft Office Suite, Bank Software, Real Estate Software

Awards: Heart of GA Board of Realtors-Million Dollar Producer; Arvest Bank, Sales Awards; Bentonville/Bella Vista Chamber Ambassador of the Year; Arvest Bank, Rogers AR Division, Consumer Lender Award

Affiliations: Heart of GA Board of Realtors; National Association of Realtors; Bentonville/Bella Vista International Altrusa Club, Member; USO, Volunteer; West GA SHRM (Society for Human Resources Management), Member; Troup County Chamber Small Business Steering Committee, Member; LaGrange College Society for HR, President; LaGrange College “I Gave Campaign”, Officer; Benton County Chamber of Commerce, Member; Benton County Ladies in Networking

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