Associate Customer Center

Robert B. Rosenthal

*** **** ***** *****, ****** DE 19711

E-mail: *******@*****.*** Phone: 302-***-****

EMPLOYMENT/RESPONSIBILITIES

Merakey, New Castle DE 03/19 - present

Scheduler

Create & manage assignment schedule for 13 sites.

In charge of training calendars ensuring 100+ staff are compliant with State regulations. Build production/status reports for senior review. Self-employed 08/06 - present

Stock Options Trader

Analyze price action, open/close trades in accordance with Trading Plan. Review macro news daily.

Scan market; narrow focus for trade ideas.

AAA, Newark DE 01/15 - 09/17

Member Contact Center Associate

Interpreted policies in relation to benefit questions, deliver extraordinary customer service, and sell products/services. Awarded 2016 Rookie of the Year & 2017 Highest Non-Membership Sales per 100 calls/Credit Card/Insurance Referrals. Aetna Inc./Coventry Health Care Inc., Newark, DE 05/09 - 6/14 Claims Processor, Individual Fraud & Misrepresentation Committee Associate Customer Communications Specialist, Individual Fraud & Misrepresentation Committee Associate Customer Communications Rep, Commercial Customer Service Division Actively managed misrepresentation/fraud cases for health insurance company, coordinating with multiple departments. Drafted & revised team policies/procedures and letter templates. Trained junior team reps as needed. Processed claims per guidelines, consistently receiving excellence awards. Dietrich Associates Inc., (Management Consultants), Sellersville, PA 05/00 - 08/06 Survey Support Manager

Consulted with company President on details of ongoing initiatives, directing business operation improvements. Designed product line ad mailers, and supervised marketing calendar. Developed collection process that successfully captured majority of past due A/R & retained customer relationships. Calvary Church, Souderton, PA 3/93 - 05/00

Administrative Assistant - Adult, Arts & Worship, Ministry Development Formulated cost/benefit comparisons re office equipment & community events. Assisted 3 ministry departments simultaneously.

Edited weekly internal publication for 96 ministry church during growth period to promote organizations purpose & vision.

Created powerpoint slides for announcements and song lyrics. EDUCATION

Corporate Finance & Business Law Certificate 1988

Institute for Paralegal Training, Philadelphia, PA Bachelor of Arts, Economics 1984

Ithaca College, Ithaca, NY

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