Service Representative Customer

LISA L MOODY

Phone:603-***-****

Email:********@*****.***

PROFESSIONAL SUMMARY

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Exceptional at creating a professional rapport with the clients to solve client issues by research or finding the best solutions for the customer as well as the company. Actively seeking a “remote only” position where I can prove my strong work ethic and expand my knowledge of the position. Very detail oriented and exceptional at finding errors in reports or other data that needs to be corrected. Strong ability to multitask in different areas of my job with the attention to detail. Strong ability to learn new software. EMPLOYMENT HISTORY

Nov 2022 – Present Progress Residential-Collections Coordinator Inbound calls assisting residents with understanding their ledger, plan payments, create Partial Payment Arrangements and create cases for issues that need to be addressed.

Outbound calls to assist residents with understanding their balance, create a payment arrangement

Assist in Partial Payment Arrangement department with auditing the PPAs created by other agents. Making sure they are correct, no additional balances, sending letters to the residents about the payments due and posting the information to their accounts. May 2022-Nov 2022 Kelly Services

Temp Collections Coordinator at Progress Residential Assist residents with understanding their balance

Explain their charges on their account and explain the need to pay their balance to stay in the home

Give resident going through difficult times information for Rental Assistance

Make outbound calls to update residents of their balances and tell them ways they need to make their payments

Create Partial Payment Agreements for those that can be offered Apr 2022 – July 2022 Walmart

Assist customers with their purchases

Assist customers with their returns

Oct 2021 – Feb 2022 Consumer Cellular

Phoenix, AZ Customer Service Representative

Call Center

Assist customers with payments to their accounts

Explain changes to their accounts and fix errors or adjust their plans to best suit their needs

Assist customers with troubleshooting issues with their phones Assist customers to help better understand how to navigate their phones

Find the best solutions to help the customer feel more comfortable with technology

Jan 2021 – July 2021 Randstat at MilliporeSigma

Jaffrey NH Assembly

Assemble chemical filters

Proficient with the horizontal and vertical slitter which cuts membrane to the proper size

1”, 2”, and 4” and loads the membrane into the sleeve Proficient with the highspeed encamping equipment which seals the top and bottom caps to the

membrane and sleeve

Proficient with the double dual endcapper

Able to run multiple machines within a shift

Aug. 2017 – Aug 2020

Henniker NH Supervisor, Chartwells-Simon Cafe at New England College

● Perform some food preparation or service tasks such as cooking, food prep

● Assist customers with their food or drink choices

● Assist in multiple departments i.e. food prep, prepare meals, etc

● Train new employees

● Work to keep employees on track to keep the cafe running smoothly Oct 2007 – Aug. 2017

Goffstown NH Accounts Receivable Administrator, Putnam Fuel Inc Co

● Assist dispatching work for drivers and technicians

● Responsible for all deposits within the company

● Calculate and enter all delivery information into Excel as well as post delivery into customers accounts

● Balance worksheet to journals

● Administer Pre-Buy Program

● Assist customers with their orders or problems that needed to be resolved

● Proactive with finding any discrepancies within the weekly balancing for end of month procedures by going through the Age Trial Balance at end of week.

● Assist with making collection calls for balances owed

● Research discrepancies on customer accounts if customer feels incorrect or missing information

EDUCATION

Jul. 2007 Associate of Science: Accounting Franklin Pierce University - Concord, NH

SKILLS

Microsoft Office PowerPoint Adobe Photoshop 10-Key Fax Multiscreen register

Slitter Highspeed Endcapper Double Dual endcapper

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