Call Center Customer Service
Resume:
Denise Ragland
Cincinnati, OH *****
************@*****.***
I have experience in coding, making/taking inbound call to patients about their payments/ insurance. doing EOB, ERA's and also checking the online payments through the apps that the medical dept uses to process there payments. I am looking for a work at home position . Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Bluegrassurgentcare
APS Medical Billing - Crescent Springs, KY
August 2021 to Present
The job was supposed to be a work from home position but turns out the employer back out of it last minute and I am in need of an at home position and soon! I doing patient payments processing, customer service by helping a patient pay a bill over the phone or call to give updated payment/ insurance payment to pay their bill. we using the right computer applications to be able to help the patients pay their bills. warehouse
minute man staffing - Fairfield, OH
September 2018 to Present
warehouse work temp agency
Call center
Convergys At Home - Cincinnati, OH
February 2017 to June 2018
Call center after hours answering service
Crew Member
Burger king - Cincinnati, OH
March 2015 to August 2015
Responsibilities
Cashier/cook
Accomplishments
I have learned that no matter what you going through working in a environment where there is nothing but drama going on even when it does not have nothing to do with you and that they take it out on you I still continue to get and go to work because I love working and would like to get at least 3-4hour a week I would love that.
Skills Used
Learning new foods and how they are made. And be able to make the food and serve it to the customer's and love seeing the smile on their faces makes my day. Cahier/Customer Service
Sonic drive in - Hamilton, OH
April 2007 to August 2007
Responsibilities
Cook / prep cook clean
Accomplishments
I learned a lot and experience of being in a fast food restaurant. And I like especially when I see the customer's I had help with the services of fast food come back and they be excited to see me just like I be excited to see them that just warms my heart. Skills Used
Make things, fixed things, making the food and how I learned quick was so surprising to the employer,they would complement me on my work.
Education
High school or equivalent in Graduate
Hamilton High School - Eaton, OH
August 2005 to May 2007
Associate's degree
Skills
• Microsoft word, Microsoft office (5 years)
• Picker Packer (2 years)
• Order Puller (2 years)
• General Labor
• Restaurant Experience (10+ years)
• Customer Service (3 years)
• Pallet Jack
• Warehouse Experience (10+ years)
• Medical billing
• Windows
• Documentation review
• Account management
• EMR systems
• Medical office experience
• Computer skills
• ICD-10
• Financial services
• Dispatching
• Typing
• Analysis skills
• Data collection
• Software troubleshooting
• CPT coding
• HCPCS
• Medicare
• Research
• Technical support
• Help desk
• Mobile devices
• Training & development
• Google Docs
• ICD-9
• HIPAA
• ICD coding
• EDI
• Leadership
• Microsoft Access
• Quality assurance
• Medical coding
• Microsoft Excel
• Medical records
• Insurance verification
• Live chat
• Banking
• Accounting
• AI
• Managed care
• Management
• Search engines
• .NET
• Customer support
• Conflict management
• Experience with children
• Employment & labor law
• Social media management
• iOS
• Developmental disabilities experience
• Guest services
• Baking
Links
http://************@*****.***
Assessments
Data entry: Accuracy — Completed
July 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Completed
Call center customer service — Completed
December 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Completed
Attention to detail: Inventory — Completed
March 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Completed
Call center customer service — Completed
May 2021
Applying customer service skills in a call center setting Full results: Completed
Customer focus & orientation — Completed
October 2021
Responding to customer situations with sensitivity Full results: Completed
Call center customer service — Completed
October 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Sales skills — Completed
October 2021
Influencing and negotiating with customers
Full results: Completed
Medical billing — Familiar
October 2021
Understanding the procedures and forms used for medical billing Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Publications
Sale force
January 2018
Promoting sales everyday and making the quotes that we are supposed to make and at times go pass the original number of sales per day.
Additional Information
If you cannot reach me at the number above you can reach me at 513-***-****
Contact this candidate