Data Entry Service Rep
Resume:
ANJEANETTE BUIE
**** ****** ***** **., ******** Ga. 30067
adw2xd@r.postjobfree.com
OBJECTIVE
To obtain a position in Customer Service and Healthcare where I can utilize my skills and abilities to contribute to the success of an organization with room for advancement. SKILLS PROFILE
● Typing speed of up to 70 wpm
● Superior Customer Service and organizational skills
● Excellent data entry skills (alpha & numeric)
● Effective at multitasking
● Experienced working in high pressure environments
● Experienced with Microsoft Excel, Word and Windows
● Certified Nursing Assistant
● Certified Pharmacy Technician
EMPLOYMENT HISTORY
Pharmacy Technician
2016-Current
CVS Pharmacy/Omnicare, Conyers, Ga
● Providing elite customer service to long-term care facilities for the patients care and treatment.
● Responsible for entering prescription’s data in to system accurately.
● Filling/counting a high volume of prescriptions accurately, sufficiently and efficiently in a timely manner.
● Being keen and alert to fraudulent and illegitimate prescriptions from patients and/or written by doctors.
● Maintain and practice HIPAA laws and guidelines at all times for the safety and protection of patient’s privacy.
● Providing palliative care to patients and families when necessary.
● Keep my work area clean and clear of all medications that are not being used.
● Maintaining alphabetical order of all medications on shelf for proper inventory count.
● Proactively placing calls to patients as reminders to refill their maintenance medications.
● Multitasking between Drop-off, Pick-up and Drive-thru and making sure all sales and transactions are complete.
● Updating insurance information to patient’s profile.
● Contacting insurance companies to resolve claims or misinformation.
● Maintaining professionalism at all times.
● Fielding calls to correct parties.
● Self motivated to provide problem solving skills independently and accordingly as per situation.
● Due-diligence to report all abuse, fraud and violations thru proper protocol. Guest Service Team Member
2011-2015
Target, Chester, VA
● Attending to all guests with superior and elite customer service.
● Responsible for processing returns and doing charge-back to maintain an accurate inventory.
● Maintaining return bins for proper sorting on the sales floor.
● Answering all calls at guest service to provide accurate resolutions for their concerns.
● Researching store items using a PDA.
● Up sale store credit/debit cards with proper terms and conditions.
● Responsible for daily call back to guests for rain check items
● Must log in and retain all records and items paid and left items and lost and found items
● Following correct protocol for hazardous items and emergencies when there is a spill, accident or serious injury involved.
● To be significantly thorough in keeping the work area clean and safe at all times.
● Must stay keen to shoplifters and scammers.
● To maintain use of a walkie-talkie at all times for communication from all areas of the store.
Picker
2014-2014
Amazon/Integrity, Chester, VA
● Picking customers orders from bins.
● Following workflow thru use of PDA.
● To be very quick paced and accurate.
● Responsible for meeting quota at all times.
Insurance Processor
2008-2008
First Pro Inc., Duluth, GA
● Responsible for processing correct codes for home-owners insurance.
● Placing calls to clients to resolve issues in a timely manner.
● Receiving and placing calls to insurance companies.
● Providing outstanding Customer Service.
Account Manager
2007-2008
Vonage Holding Corp., Holmdel, NJ
● Responsible for retaining customers.
● Placing outbound calls to customers to resolve issues.
● Providing elite Customer Service.
● Directing customers to correct parties to resolve issues in a timely manner. Customer Service Rep./Data Entry
2005-2007
Priority Search Services, Shrewsbury, NJ
● Typing up to date information on property taxes accurately and efficiently for clients.
● Field numerous inbound calls daily.
● Provided superior Customer Service by handling customers issues and concerns. Customer Service Rep./Data Entry
2004-2005
Data Trace, West Orange, NJ
● Responsible for typing up to date information on property taxes and efficiently for clients.
● Resolving and fielding numerous inbound calls daily.
● Listening to customers concerns, calming them down and helping resolve all issues.
Customer Service Rep./Data Entry
2002-2004
Accusearch Services Inc., Keyport, NJ
● Responsible for answering multi line telephones.
● Handled and fielded numerous inbound calls daily.
● Assured all work orders were completed and typed accurately in a timely manner.
● Handling irate customers.
CERTIFICATIONS
Certified Pharmacy Technician
2020
Georgia Board of Pharmacy
2017
North Carolina Board of Pharmacy
Certified Nursing Assistant (CNA)
2013
Caring Hands Home Health, Inc. Greensboro NC
EDUCATION
Diploma
1996-2000
Middletown High School South, Middletown, NJ
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