Service Representative Customer

I am a hardworking, dynamic person that can make insightful decisions. I have an associate’s degree in Health Information Technology and have been working in the healthcare field for over a year. I am eager to help direct a team and lead them to their goals while maintaining a good rapport with them.

-ED PSR (July 2022- Present) UPMC Chautauqua WCA Jamestown, NY -Duties: Enter in patient information, correspond with clinical staff, enter in insurance information, editing patient charts, and collect copays.

-Internship (February 2022-May 2022) Bemus Point Central School Bemus Point, NY -Duties: Evaluation of patient histories, complaints, and current symptoms; updating student immunization information; filing; interacting with children and the parents; and problem-solving.

-School Bus Driver (August 2016-Present) Bemus Point Central School Bemus Point, NY -Duties: Adhered to scheduled routes in a timely manner, inspected equipment and verified safe working order daily, transportation of students safely along the route(s), and maintained a NYS bus driver’s license.

-Customer Service (June 2019- February 2020) Bridgeview One Stop Bemus Point, NY Duties: Daily handling of money, addressing customer needs, resolution of customer concerns, telephone operation, consistent customer interaction, and reconciliation of the till.

-Cleaner (2015-2018) Cummins Engine Lakewood, NY Duties: Cleaned the assigned area to OSHA standards, maintained the equipment for use of others, complied with OSHA standards at all times, and interacted with the staff as needed to maintain neat working areas.

-Customer Service Representative (2011-2012) The Connection Jamestown, NY -Duties: Billing and refunds of goods sold, customer service, telephone operation, telephonic ordering, selling of goods, “filling the basket” technique, and addressing customer needs and concerns.

-Customer Service Representative (2010-2011) Blair Clothing Warren, PA -Duties: Billing and refunds for goods sold, customer service, telephone operation, telephonic ordering, and addressing customer needs and concerns.

Associate’s Degree in Applied Science Health Information Technology Jamestown Community College Graduation date: May 2022 -Learned skills: technology and software of the healthcare information field including medical records, billing, coding, and data protection; business fundamentals; information technology fundamentals; and human studies.

Jennifer Head Owner Jenn’s Lake Service 716-***-****

3970 N Nesmith Ave. Bemus Point, NY 14712

Tracey Swan, RN Bemus Point Central School 716-***-****

6201 Pickup Hill Rd. Cherry Creek, NY 14723

Katrina Baldwin Bemus Point Central School 716-***-****

PO Box 173 Bemus Point, NY 14712