Customer Service Associate

NV Nonie Vazquez

Sebastian, FL ***** 772-***-**** **************@*****.***

PROFESSIONAL

SUMMARY

Seasoned Customer Associate with 27 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

SKILLS Exceptional Communicator

Refunds and Exchanges

Retail Marketing

Telephone Reception

Sales and Upselling

POS System Operations

Membership Inquiries and

Renewals

Clerical Support

Customer Service and Assistance

Inbound and Outbound Calling

Policy and Procedure Adherence

Customer Data Confidentiality

Process Transactions

Corrective Actions

Call Transfers

Guest Satisfaction

Safe Work Practices

Presenting Solutions

Prioritizing Calls

Complex Problem-Solving

WORK HISTORY CUSTOMER SERVICE ASSOCIATE 02/1998 to CURRENT Walmart Sebastian, FL

Utilized internal software and tools to meet customer needs and resolved issues promptly.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Increased efficiency and performance by monitoring team member productivity and providing feedback.

Trained new personnel regarding company operations, policies and services.

Delivered prompt service to prioritize customer needs. Provided training and support to new associates to help provide high-quality customer service.

Promptly responded to inquiries and requests from prospective customers. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Trained staff on operating procedures and company services. Handled billing and payment issues following guidelines, resolving disputes properly.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Informed customers about special promotions and provided detailed information for various products.

Provided customer feedback to management and identified areas of improvement for products and services.

Managed timely and effective replacement of damaged or missing products.

Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Cross-trained and backed up other customer service managers. EDUCATION Diploma 06/1995

Oswego High School, Oswego, NY

Certificate Medical Assisting 06/1997

Oswego County BOCES, Mexico, NY

Associates Degree Health Administration 06/2011

University of Phoenix, Tempe, AZ

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