Licensed Optician Customer Service
Resume:
KATE VALENZUELA
Licensed Optician
CONTACT
**********@*****.***
PROFILE
8+ years of experience as a licensed optician. Highly personable with talent for quickly identifying customer needs and presenting appropriate eye care solutions. Motivated, poised, and competent with a demonstrated ability to easily transcend to various environments. Excellent team building and leadership skills with knowledge to efficiently make critical decisions. Exceptionally strong work ethic and quick learner. Conquers any new task and willing to learn any new craft. SKILLS
Time Management
Computer literate
Customer Service
Communication
Strategic thinking
Lens Edging/Tinting
EXPERIENCE
Vision Center Manager – June 2022 - Present
Licensed Optician – August 2019 - Present
Optician Assistant/Technician – June 2015 – August 2019 Walmart Vision Center, 777 Story Road, San Jose
Transcribe essential prescriptions provided by optometrists into the computer system and advise patients on lens types, styling, and frames. Coordinate with team members to manage work, such as ordering material from the support lab, scheduling, appointments, troubleshooting issues, and controlling resources. Accomplished sales goals and quotas by maintaining service standards, fostering relationships with customers, and executing multiple tasks on time. Used attention to detail aptitude while measuring vertex distance, temple length, bridge and eye size. Worked with Insurance for Patient billings.
Licensed Optican/ Lab Technician – July 2021 – May 2022 Wilby Optical, 855 El Camino Real, Palo Alto
Cut, polished, and grinded lenses based on customer prescriptions received from optometrists and opticians while maintaining a clean work environment and upheld OSHA requirements. Operated edging machinery efficiently to meet company requirements of output per day. Fitted and adjusted eyeglasses. Performed visual field tests to measure field of vision. Gathered detailed chief complaint, while measuring the patients vision. Helped patients select frames according to desired style and color.
EDUCATION
Tokay High School
2000
High School Diploma
Andon Vocational
College
June 2001
PT Assistant
ABOC RSLD
August 2019
License Optician
Certifications
CPR
Covid
ABO
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