Csr

DB

DESTINEE BUNLEY

****************@*****.*** 601-***-**** Jackson, MS 39209

Effective customer service representative with 2 to 3 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.

Credit card payment processing

Call Center Operations

Customer relations

Microsoft Office expertise

Problem-solving abilities

Inbound and Outbound Calling

Quality assurance controls

Quality control

Call center operations

Call controlling

Providing customer support

Inbound phone call management

Customer communications

Technical troubleshooting

Call control skills

4ci Consulting Grand Prairie, TX

Customer Service Representative

10/2021 - 03/2022

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Upheld quality control policies and procedures to increase customer satisfaction.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Audited customer account information to identify issues and develop solutions.

Consulted with customers to resolve service and billing issues. Processed documentation and troubleshot discrepancies to build client rapport.

STARTEK

Customer Service Representative

01/2021 - 10/2021

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Documented conversations with customers to track requests, problems and solutions.

Assisted customers in making payments on accounts and setting up payment plans.

Maximus Call Center Jackson, MS

Call Center Customer Service

Representative

09/2020 - 12/2020

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Summary

Skills

Experience

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Documented conversations with customers to track requests, problems and solutions.

Maintained strong call control and quickly worked through scripts to address problems.

AHK

Line Worker

09/2019 - 09/2020

Used established assembly instructions to complete jobs. Built and packaged products to comply with multiple work orders and deadlines.

Inspected and repaired products to meet project expectations. Moved items between machines, conveyors and transport equipment to meet production needs.

AHK Canton, MS

Forklift Operator

09/2019 - 02/2020

Nissan Canton, MS

Assembly Line Worker

02/2019 - 09/2019

Contributed to team-based environment to maintain line productivity and meet expected deadlines.

Boxed, labeled and moved items to keep production lines moving swiftly. Used established assembly instructions to complete jobs. Completed accurate assembly work by positioning and aligning components.

Jim Hill High School Jackson, MS

High school diploma in General Studies

2019

Forklift Certification

Education and Training

Certifications

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