Senior Microsoft Exchange Engineer

SUMMARY

*+ years working Microsoft / ****, architecting, implementing, operating and migrating to Active Directory, Exchange, SharePoint, OneDrive, Teams, and Database Services.

Worked with 3rd party authentication systems such as Okta.

Experience in deploying and managing Active Directory Federation Services (ADFS) and Azure AD Connect.

Experience in Monitoring, troubleshooting the server using tools such as event viewer, RSAT, PowerShell.

Experience working on a cross functional team with formal Architecture & Design methodology framework.

Experience in ITIL process, and relevant tools such as ServiceNow and Jira.

Experience with server monitoring tools, and a thorough understanding of Active Directory DC design, Schema, OU design, AD replication topology, and DC backup/restore procedures.

Good knowledge of Service Center for task allocation and approval and SCOM for monitoring and alerting.

Very good experience with virtualization deployment and management via VMware/vSphere, and Microsoft Hyper-V.

Assisted with optimization and configuration of Microsoft Intune, MDM, and MAM.

Researched, tested, and provided Intune role-based access solution for Operations Administrators.

Experience with Azure Identity and Access Management (IAM), Role Based Access Control (RBAC) and Group Policy Objects (GPO) in AD.

Strong understanding of various email protocols and security, such as SMTP, POP3, and IMAP.

Performing cross-forest mail migrations, exports/imports and using migration tools to consolidate mail systems after mergers/acquisitions.

Advanced knowledge of networking technologies such as TCP/IP, SMB, WAF, DNS, WINS and DHCP.

Worked in large enterprise and data center experience (250+ servers/virtual machines).

Knowledge of Microsoft Windows Server and Microsoft clusters for high availability and fault tolerance.

TECHNICAL SKILLS

Microsoft Office 365

Office365 Admin Center Office365 Migration Wizard

Exchange Online

Microsoft Exchange

2013/2016/2022

VOIP/IM

Skype For Business 2015/2016

Teams

Microsoft Outlook

2013/2016/2021

Outlook Online/Outlook Web App (OWA)

Exchange Components

Exchange Admin Center (EAC), Exchange Calculator, Exchange Best Practices Analyzer, Exchange Online Protection (EOP)

Active Directory

Azure ADConnect (DirSync), Active Directory Federation Services (ADFS) RBAC, GPOs

Operating Systems

Windows Server 2002, 2008R2, 2012R2, 2016, 2022

Windows 7,Windows 10

Scripting

MS PowerShell, Bash (Linux)

Administration

Microsoft Endpoint Configuration Manager, O365: Active Directory, Exchange, Sharepoint, OneDrive, Teams. Azure Compute, Storage, and RDS

Architecture & Diagramming

Microsoft Visio, LucidCharts

Incident Management

CA Incident Management, Service Now, Jira

Mobile Management (MDM)

Microsoft Intune

Prey Project

Security

Symantec AV, Sentinel, Defender for Cloud, MS Compliance Center

Network

DNS, DHCP, VPN

TCP/IP, UDP, ICMP

Remote Desktop (RDP)

Virtualization

Microsoft Hyper-V

VMWare ESX/ESXi

vCenter Server

Solar Winds Virtualization Manager

Support

GotoAssist, Team Viewer, AnyDesk

Microsoft Desktop Support

EXPERIENCE

July 2021 – Present

Unified Communications Engineer

Shearman & Sterling LLC, New York City, NY

Assisted with the migration of on-prem Exchange mailboxes to Exchange online. We completed a successful staged migration of mailboxes of users in the regions of Asia Europe and the Americas. Post migration duties. Report generation. General and VIP ticket response.

Support Microsoft Teams, create accounts and channels, add/remove permissions, Dial-plans etc.

Implemented a cutover migration from Microsoft Exchange 2007 to Exchange Online/Office 365, configuring Skype-for-Business for unified communications (UC).

Processed day to day requests in the IQ Track ticketing system and create specialized mailboxes and control access

Responsible for Mailbox migrations, conversions and restores.

Involved in mail trace, SPF, DKIM & DMARC, PowerShell scripts for automation

Provided intune support and modified the AD account

Worked with stakeholders to understand business needs and made recommendation for office 365 with Skype-for-Business.

Used Exchange Calculator to evaluate current environment and plan project based on needs.

Provided detailed plans to stakeholders describing project and how it met requirements.

Upgraded and patched the current Microsoft Exchange 2007 servers and verified the domain to prepare for migration.

Implemented Office 365, and created user mailboxes.

Created empty mail-enabled security groups on Office 365.

Configured domain in Office 365, and DNS/MX settings, and verified routing.

Used PowerShell scripts to create mailbox migration batch.

Using PowerShell moved the batch of mailboxes 150 at a time with the Exchange migration tool, per Microsoft best Practices,

Monitored migration status and adjusted as needed.

Enabled Lync/Skype-for-Business feature in Office 365 mailboxes.

Assigned user licenses for Office 365 user accounts.

Fine-times Office 365 performance and ensured compliance with corporate policy.

Captured Office 365 security alerts and integrated the feeds to log collection services.

Instructed and advised on litigation holds and eDiscovery capabilities within Office 365.

Performed validation of tenant configurations and required domains to Office 365.

Enabled Lync/Skype-for-Business feature for Office 365 migrated mailboxes.

Worked with technical support to configure all user workstations office 365 and Skype-for-Business and work with end-users to ensure a smooth transition.

Decommissioned Microsoft Exchange 2007 servers.

Trained support staff on end-users support and engineering staff on troubleshooting Office365.

September 2019 – July 2021

Lead 0365 Engineer

Alix Partners, Farmington, MI

The project centered on supporting the infrastructure and daily upkeep of the environment. Responsible for automation tasks involving creating scripts via PowerShell as needed for applications, local, and organization-wide settings.

Responsible for the migration of Exchange 2007/2010 to Exchange 2016 on premise.

Supported Microsoft teams, created accounts, and channels as required.

Migrated mailboxes and implemented mailbox restores.

Conducted mail traces, created and modified SPF, DMARC, and DKIM for the organization.

Handled all Intune related configurations and support

Implemented EOP services from Proofpoint solution.

Implemented OneDrive and SharePoint policies and data migrations.

Modified Active Directory user accounts and attributes such as for UPN address matching.

Created specialized mailboxes and controlled access.

Created scripts to automate user mailbox creations.

Created PowerShell scripts to move user mailboxes to O365 and enable licenses.

Reviewed Teams usage metrics and configured access to channels.

Resolved authentication issues with federated identities with O365.

Set up polices related to authentication and claims rules.

Recreated policies for spam filtering in EOP from Proofpoint appliance.

Create script to update Teams policies for users.

Worked extensively with public folders and permissions validation.

Migrated Public folder content from Exchange 2010 to SharePoint.

Configured Intune for MDM solution and conditional access policies to restrict and fine tune access.

Review security policies for sharing and data access within O365 and provided recommendations.

Resolved issues with database integrity and availability using ESEUTIL.

Managed tape backups and restored mailboxes to PST files.

Created batches for migration via PowerShell for user mailboxes to O365.

Began review of AWS workloads and integration.

August 2018 – September 2019

Lead Microsoft Exchange Engineer

Sanofi, Ridgefield, NJ

Migrated three Exchange 2013 farms to Exchange 2016 and added hybrid Office 365.

Readied current Exchange email environment for migration to Exchange 2016 on premises with updates and patches and Windows server upgrades. Evaluated readiness with IDFIX.

Deployed the 2016 architecture according to Microsoft preferred architecture specifications.

Worked tiered teams to design infrastructure, storage, and networking requirements around deployment.

Implemented coexistence with Exchange 2013 and 2016 and tested interoperability.

Prepared virtual servers and workstations for testing and interim migration.

Ran Microsoft Best Practice Analyzer and noted suggested configuration alterations.

Updated Windows 2012R2 servers to Windows 2016 server and created DAGs for the High Availability.

MDM using Microsoft Intune Hybrid to support Office365.

Upgraded some legacy Windows 2008 servers in storage to Windows 2016 in order to add more Exchange 2016 on-prems.

Migrated user mailboxes from Exchange 2013 to Exchange 2016.

With PowerShell, created user batches of 500 and migrated Exchange 2013 batches consisting of user mailboxes and .pst files to Exchange 2016.

Provided migration reporting throughout the process to continually provide visibility while streamlining the process.

Configured iOS and Android devices in the Intune portal of Microsoft Azure. Apply profiles such as Wi-Fi, Device Restrictions, etc. to customize the settings on iOS and Android devices.

Monitored and troubleshot failed mailbox moves, verifying results and resolving all issues.

Set retention and archiving policies, and journaling rules for users and databases.

Configured mail policies, filtering, and SPF records for hygiene.

Verified EWS Services configuration for internal and external communications and connectivity.

Provided and Implemented Intune Device and Configuration policies MDM and MAM.

Ensured proper routing of connections and load-balanced configuration of CAS services.

Ran reporting within Office 365 on potential threats and vulnerabilities within the email infrastructure to strategize on improvements.

Began efforts on data classification and labeling for threat protection, prevention of data leakage and rights managements.

Utilized PowerShell to automate processes for user provisioning, License tracking, and security and compliance reporting.

Resolved issues regarding lost emails, quarantined messages, and spoofing.

Assisted with resolving network and security related issues with VPN profiles, permissions, and datacenter latency.

August 2017 – August 2018

Senior Microsoft Exchange/Office 365 Migration Engineer

CompuCom, Inc., Paulsboro, NJ

Migrated Exchange 2013 on Windows 2012/R2 to hybrid Exchange 2013/Office 365 for 3 clusters. Later implemented an Exchange 2016 farm on Windows 2016 in coexistence with existing Exchange 2013.

Readied on-prem environment for migration with updates, patches and upgrades of all servers from Windows 2008/R2 and 2012/R2 to Windows 2016.

Configured Azure AD Connect and ADFS for Active Directory synchronization/Federation with Azure Active Directory.

Used IDFIX Tool to detect and correct issues on Active Directory before the migration.

Utilized the Hybrid Configuration Wizard (HCW) on Exchange 2013 to establish send and receive connectors with Office 365.

Created migration batches in the Office 365 Admin Center and used PowerShell to check the status of the migration and get statistics.

Microsoft Intune and Teams configuration and support.

Replicated the policies to EOP for DLP and encryption for compliance.

Used Microsoft Intune Integration with a Security Group for Advance MDM management on the Hybrid Exchange environment.

Migrated remaining user mailboxes to Exchange 2013 to 2016 and tested functionality.

Create batches of users with PowerShell to move Exchange 2013 mailboxes to Exchange 2016.

Monitored mailbox moves using migration reporting and addressed issues with bad items and failed moves.

Modified retention policies, journaling rules, and archiving policies for users and databases.

Create DAG configuration for High Availability of mailbox databases.

Tested load balanced configuration of CAS servers to ensure proper routing of connections.

March 2014 – August 2017

Microsoft Exchange Engineer/Administrator

TechStrum, LLC, Englewood, NJ

Worked on an on-prem Exchange 2013 environment in which I performed various engineering functions such as update and patch Windows servers and Exchange servers, set-up and assign server roles, and implement additional Exchange servers in a virtual environment. I was also responsible for migrating all on-prem Exchange services to Office 365.

Utilize knowledge of the customer environment, trace analysis, and other proprietary tools to analyze problems and develop solutions for customers.

Troubleshot load balancing issues causing client connectivity and latency issues.

Responsible in maintaining the settings of connectivity with Outlook and User Mailboxes.

Met with issues for the External connectivity of Exchange i.e. OWA, ActiveSync and Outlook Anywhere.

Configured and setup Intune mobile device management for tenants.

Researched, tested and provided Intune role-based access solution for Operations Administrators.

Experienced in writing the Custom PowerShell Scripting.

Responsible for documentation of the Active Directory and Microsoft Office 365/Exchange and Messaging-computing environment.

Providing High Availability Solutions (DAG) for User Mailbox Databases.

Created user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policy etc.

Administered the Domain Name Server (DNS). The DNS is tied to the directory, and the operation of the directory service is based on a properly functioning dynamic DNS infrastructure.

Prepared ON premises Active Directory infrastructure for migration to resolve issues in by using IDFIX tool for directory clean up.

Architected and implemented migrations from on-premise messaging platforms to Microsoft Office 365.

Managed Office 365 subscription and cloud application assignments.

Migration to cloud services. Office365 administration.

Automate and execute Office 365 procedures utilizing Windows PowerShell.

Exchange Administration 2010 & 2013 Hybrid deployment.

SharePoint document library and permissions administration.

Provided technical support for ESX/ESXi host server platforms running an array of VMs.

Troubleshoot and resolve basic network issues concerning TCP/IP, DHCP, DNS.

Planning, configuration, maintenance and administration of Windows Server Systems.

Management of virtual machines, their resource pools and capacity planning.

Day to day maintenance of VMs using vCenter server and vSphere client 5.5.

Establish security control of computers and identity management using GPOs and RBAC.

Desktop Support on all issues relating to identity and access, software and hardware.

Windows 7 and Windows 10 client support of hardware and software fixes.

Cloning, deploying VMs to template, Templates to VMs, VMotion, Storage VMotion etc. Configured the NTP server in ESX server for the time synchronization between ESX and VMs.

Installed Exchange 2013 for 22000 users across multiple locations.

SCCM Installed, and setup. Made standards for SCCM in the Site and International sites. Also worked with tech support on making images and pushes of updates.

Set-up send and receive connectors, monitored NDRs and Queue build-up, mailbox moves, fail-over of databases to passive node, failback, Message Tracking and troubleshooting.

September 2013 – March 2014

Microsoft Exchange/Office 365 Administrator/Engineer

JPMorgan Chase, Jersey City, NJ

Responsible for administration, tuning, optimization, performance and support of Office 365/Exchange 2013 system supporting a distributed network of offices, testing locations and remote employees.

Troubleshooting users and tenants provisioning in Office 365.

Configured mail flow with Office 365.

Set user connectivity policies for Office 365.

Automated user licensing process for Office 365.

Created shared mailboxes in Office 365.

Converted user mailboxes to shared mailboxes in Office 365.

Implemented and configured data loss prevention (DLP) in Office 365.

Configured in-place archiving to preserve email archives.

Configured or implemented journaling of email communications to secure a copy of all communications.

Performed various Office 365 administrative roles in Exchange Admin Center (EAC), Skype for Business, Password management, Exchange and Security management.

Defined corporate retention policies and tags for email messages in Office 365.

Worked on deployment of hybrid Office 365 and Exchange 2013 environment.

Management of users, computers, and GPOs in Active Directory.

Supported Microsoft Lync 2010 IM/Presence in a highly available global multi domain environment.

Implemented Exchange Admin 2007 / 2010 in a global infrastructure, mailboxes and Exchange server roles.

Monitored server and database health. Reseed failed databases.

Used PowerShell to administer and move mailboxes from one database region to another.

Troubleshot and resolve mail flow, and delivery problems.

Enforced corporate data protection policies, through IT Risk certifications and standardized access.

February 2005 – September 2013

Microsoft Messaging Systems Administrator

TD Securities, LLC, New York, NY

Administer and maintain Exchange 2003, 2007 and 2010 environments.

Mailbox migration from Exchange 2007 to Exchange 2010.

OCS 2007R2 to Lync 2010 migration and maintenance of operation.

SharePoint 2010 deployment, configuration and administration.

Maintain Email archiving methods using Symantec Enterprise Vault v10.

Create and control of distribution lists and public folders for MS Outlook 2003, 2007 and 2010.

Create custom rules and alerts, setup calendar and mailbox sharing with appropriate permissions.

Troubleshoot and fix mail receive/delivery problems.

Blackberry Enterprise Server migration from v4.1 to v5.0 and subsequent administration.

Designed and administered BAS IT policies.

Deployed applications to blackberry devices OTA and with Desktop manager.

Troubleshoot email and application issues on blackberry devices.

Collaboration with the Blackberry organization on issues concerning the enterprise.

Wrote technical documents/procedures for training new users in the use of new and updated applications.

Experience with ticketing and change control systems.

Data Center Consolidation through virtualization on VMware ESXi.

Active Directory Administration on server 2008r2. Create and populate OUs.

Establish domain wide security control of computers and users through high level use of GPOs.

Create and provision new user accounts with clearly defined roles and permissions.

Active Directory and Exchange PowerShell scripting.

Managed deployment of desktop systems and applications via SCCM.

Disaster Recovery and Business continuity planning and testing.

August 2004 – February 2005

Systems Administrator

Johnson & Johnson, Skillman, NJ

Primarily responsible for restructuring the entire printing environment across several locations. Migrated Win 2000 servers to Windows 2003 server platform using print migration utility 3.1. Provided oversight and training to help desk and desktop support team on support of Microsoft Windows and Microsoft Office.

December 2002 – August 2004

Desktop Technician

ASCO Power Technologies, Inc., Florham Park, NJ

Rolled out Windows 2000 desktop systems across enterprise. Packaged and deployed applications. Set-up Microsoft Office Suite and established user accounts. Provided desktop support to Windows and Microsoft Office users.

March 2002 – December 2002

Desktop Technician

The New York Times, New York, NY

Migrated server operating system from Netware 4.11 to Netware 6.1. Lead out in the process to Migrate network printers, including legacy printers for function with new operating system. Assisted with operating system installs, refreshes, restores of Windows OS and all Microsoft Office Suite software.

September 2001 – February 2002

Systems Support

St. Paul Reinsurance, New York, NY

Conducted data backup and recovery using VERITAS Backup/Recovery Software. Assisted in the recovery of email in the aftermath of September 11. Provide transitional support for relocation project and data recovery and security. Maintained onsite tape library and schedule for offsite storage. Provided refresh and restore of Windows operating systems and desktop support for applications.

February 2001 – September 2001

Desktop Support

Fuji Bank, New York, NY

Deployed Windows 2000 operating system. Inventory collection and software license metering. Discovered and set up timeline for implementation of test labs, pilot deployment and actual live deployment of Win OS using Symantec Ghost.

March 1997 – February 2001

Desktop Technician

Roche Laboratories, Inc, Nutley, NJ

Deployed software packages. Designed and maintain standards for nationwide field force laptops. Managed the process from purchasing to the delivery of custom configured laptops to Sales Force. Tested and deployed an image-based system for generating, storing and archiving of all laptop and desktop software loads. Implemented a process of QA procedure, review and revision control to ensure that production is done in a controlled and consistent manner.

May 1996 – February 1997

Technical Support Technician

Computing Concepts, Inc, East Rutherford, NJ

Responsible for providing customer service and repair any computer device that was allowed.

EDUCATION & CERTIFICATIONS

Bachelor’s In Technology/Computer Science

American Intercontinental University

Schaumburg, Il 60173

Diploma in Computer Design & Networking Technology

Dover Business College

Paramus, NJ 07653

AAS Degree – Accounting Fundamentals

Bergen Community College

Paramus, NJ 07653

Microsoft Certified Professional (MCP)

Windows NT Server/Workstation

#1312612

CISCO

Certificate in Network Design and Maintenance

CISCO Networking Academy

Novell CNE

Certified Novell Engineer

#6411322

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