Service Representative Customer

Astoria, NY ***** 917-***-**** *********@*****.***

ELIZABETH MOOTOO

Strategic Accounts Executive adept at driving sales and revenue by building long-term account relationships. Persuasive communicator with excellent negotiation skills. Well-versed at understanding client pain points and developing solutions. PROFESSIONAL

SUMMARY

SKILLS Verbal and Written

Communication

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● Service Coordination

● Business Planning

● Budget Development

ACCOUNTS EXECUTIVE 03/2000 to 01/2023

Royal Chain Group, New York, NY

OFFICE MANAGER 01/1998 to 02/2000

Timeless Hospitality, East New York, NY

WORK HISTORY

● In charge of managing of accounts for major jewelry corporation.

● Proposing new merchandise.

● Following upon what was proposed.

● Built and improved customer engagement plans, boosting conversion rates 100%.

● Expediting orders.

● Following up orders were package as requested.

● Making sure orders were shipped on time and were received on time.

● Analyzed accounts for delinquencies and other ongoing issues. Worked with other departments to deliver solutions according to schedule and per customer requirements.

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● Managed major accounts portfolio worth $2,000000. Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.

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Deepened customer relationships through strong attention to needs and knowledgeable service.

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● Participated in accounting of merchandise in vault twice a year

● Maintained computer and physical filing systems. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

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Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

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Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

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● Managed office operations while scheduling appointments for department managers.

● Coordinated special projects and managed schedules. CUSTOMER SERVICE REPRESENTATIVE 04/1987 to 10/1989 PTAK BROS, New York, NY

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Answered customer telephone calls promptly to avoid on-hold wait times.

● Answered constant flow of customer calls with minimal wait times.

● Offered advice and assistance to customers, paying attention to special needs or wants.

● Responded to customer requests for products, services and company information.

● Recommended products to customers, thoroughly explaining details. Pace University, New York, NY

Bachelor of Science, Biology

LaGuardia Community College of The City University of New York, Long Island City, NY CERTIFICATE OF COMPLETION, Pharmacy Technology, 2006 EDUCATION

READING, COOKING, I love to be active.

GARDENING

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