Loan Processor (customer service)

TAMERA HARRIS

Dearborn Heights, MI *****

313-***-**** ***********@*****.***

OBJECTIVE

To obtain a position where my communication skills, pleasant manner in dealing with people, and sensitivity towards the needs of others, would be essential to the workforce.

EXPERIENCE

Customer Service

Manage incoming calls, chats, text messages

Maintaining a positive, empathetic, and professional attitude toward customers

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Handle complaints and provide reasonable solutions

Guide customers to use the service

Create, upgrade or cancel a customer account

Loan Processor

Gather information and take each file from pre-approval to closing

Input proper loan information into the system for processing

Responsible for ensuring that all loan documentation is complete accurate verified and complies with company policy

Verify loan documents including income, credit, appraisal, and title insurance ultimately preparing application for submittal to underwriting

Order and coordinate loan documents

Meet crucial deadlines requested

Process VA, FHA, and conventional loans

Production Worker

Operate machinery used in the production process and assist machine operators

Examine products to verify conformance to quality standard

Help production workers by performing duties of lesser skills

Supplying/holding materials or tools, and cleaning work areas and equipment

Test Driver

Be the voice of the customer

Drive and test prototype vehicles

Record and log comments regarding issues

Gather data on the functionality of the vehicles

EMPLOYMENT HISTORY

Quicken Loans/Rocket Mortgage Client Care Specialist 10/2011-present

Performance Driven Workforce Contract Test Driver 11/2022-present

(Roush)

Henry Ford Health System Patient Transport 08/2018-10/2021

Ford Motor Company Manufacturing 08/1994-06/2008

Dr. Hassan Internal Medicine Medical Assistant 02/2006-05/2006

EDUCATION

Henry Ford Community College Healthcare 2007-2009

Ross Medical Education Center Medical Assisting 2005-2006

Henry Ford High School Diploma 1993

*References available upon request

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