Service Representative Data Entry
Resume:
High School Diploma:
Booker T. Washington High
School
Shreveport, LA
Some College (No Degree):
Business Administration
University Of Louisiana At
Monroe
Monroe, LA
************@*****.***
Atlanta, GA 30313
Skills
• Self-Starter
• Proficient PC Skills
• Excellent problem resolution
• Skills
• Data entry and 10 key skills
• Experience in working in a
• Performance metric driven
• Environment
• Time management skills
• Credit card payment processing
Shipping and receiving
understanding
•
• Problem-solving abilities
• Conflict mediation
• Inbound and Outbound Calling
• Call Center Operations
• Customer relations
Education And Training
To obtain employment with a progressive company where I can utilize my excellent customer service skills with room to learn and grow. Southeastrans - Customer Service Representative
Villa Rica, GA
08/2021 - Current
>Assisted callers efficiently and in a polite, courteous and professional manner.
>Conducted appropriate screening and eligibility functions.
>Obtained correct information to schedule appropriate modes of transportation.
>Maintained current knowledge of local operating transportation policies.
>Accurately and effectively used trip scheduling and dispatch software.
>Maintained client, company and employee confidentiality.
>Communicated with facilities and/or providers as necessary to assure efficient transportation services.
>Coordinated urgent care and/or discharges with Trip Validation Specialist.
>Completed all required records and reports.
>Effectively used telecommunications systems.
My Charcoal Coco - Customer Service Specialist
Atlanta, GA
01/2016 - 08/2018
Cangruuv Ent - Customer Service Specialist
Atlanta, GA
06/2008 - 05/2018
>Received incoming customer calls and take appropriate action as needed
>Setup and scheduled appointments for potential business
>Facilitated quotes for large volume orders and deliveries >Customer resolution
>Negotiated contracts
>Handled all aspects of social media
>Resolved customer complaints
State Road & Tollway, Authority - Customer Service Representative Atlanta, GA
08/2002 - 05/2005
Steven Guiden
Summary
Experience
Assisted in the management of the day-to-day activities of the assigned location >Received 40-125+ customer calls daily >Responded to approximately 50-100 customer emails daily >Packaged and mailed products
>Handled all social media aspects of the company
•
Direct point of contact to vendors >Assists customers in making payment to fully automated revenue control equipment >Resolves customer complaints independently or with the aid of the owner
•
Received incoming customer calls and take appropriate action as needed
>Setup and scheduled appointments for potential business >Facilitated quotes for large volume ordersdeliveries >Customer resolution >Negotiated contracts >Handled all aspects of social media >Resolved customer complaints
•
Contact this candidate