Shelley H. Washington

***** ***** ****** ***, ************, MD 20877

US Citizens

Cell: 301-***-****

adw2hm@r.postjobfree.com

SUMMARY

*dedicated supporting staff * motivated towards success* flexible and technologically competent * proven problem solver * works well under pressure * positive interactions with staff and clients *professionally ethical and loyal . *outstanding customer service with a winning attitude and an open mind for the best outcomes

HIGHLIGHTS

Communication Active Listener Equitable Decision Making Positive

Organization Patience

EXPERIENCE

Supporting Staff Specialist 03/1996 to Current

Montgomery County Public Schools - Rockville, MD

Full time employment M-F

●Working with families to accomplish obtainable goals

●Seeking and obtaining resources for families

●Providing Special services

●Working closely with teachers and administrators

●Maintaining confidentiality

●Flexibility

●Professional driver

●Assistant Social Worker

●Trained Behavioral CPI

●Praxis Pro Certification

●Customer Service

●Answering phones

●Office duties

●Computer: *Technical Skills *Data Entry *Data Analysis *CRM *Email Management *Communication tools *digital literacy *Digital Literacy

Customer Service

12/1992 to 3/1996

●Chesapeake Bay Food All You Can Eat Restaurant ( customer service and hostessing) This is where I first learned respect and appreciation for all customers)

●Anchor Inn ( very respectful and professional restaurant) I served with dignity and respect to all customers)

●Shred It Paper Shredding ( 1st to telemarket and put this company on the map still to this day) I only left to work in the school system and get benefits for my family.

EDUCATION

AA, General Education 2000 BA, of Ministry with honors 2011

Montgomery College, Rockville MD Freedom Bible College and Seminar

Certified Contact Tracer 2020 Awarded Excellence 2011

John Hopkins University Montgomery County Public Schools

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