Customer Service Sales Merchandiser

ANKUSH KUMAR

* ******* ****, ********, ******* L*P 4N9

Male; 27 years; Mobile: +1-647-***-****; Email: ***********@*****.*** EDUCATION

PUNJAB AGRICULTURAL UNIVERSITY HP, INDIA

Bachelor of Technology, Agriculture July 2016

Academics: 7.0/10.0 OCPA

University Merit Scholarship 2013-2015 by PAU University.

Won National Award for Best B.tech by ISTE – All India No.-1 Innovative B.tech project of Agriculture.

“Automatic Three-Point Hitch Linkage”- Explanation: - Improvement in an existing Design of equipment to reduce human efforts and time.

Activities: Academic Student Representative, worked with CTC for university for conducting exams of other batches and streams.

WOKR EXPERIENCE

SALES MERCHANDISER – EASY DAY STORE (INDIA) Nov’19 – Apr’23 Goal-oriented professional team member dedicated to high levels of customer satisfaction and meeting aggressive business goals. Dependable and hard-working with specialized knowledge in sales and customer service.

Determining call schedule by reviewing priorities with supervisor; discussing special instructions, product promotions, new products, and price changes.

Maintaining customer relationships by visiting with store managers, department managers, and employees; answering their questions; responding to special requests; describing product features.

Maintaining store shelves by observing displays of company products; removing damaged or freshness-dated products; tidying store shelves; providing an optimum display of products.

Maintaining inventory by restocking shelves with product from inventory; observing inventory levels; prompting store management to reorder when levels appear low.

Arranging for return and credit for damaged products.

Completing call report by observing display and pricing of competitors' products.

Helping field sales representatives with special promotions by setting-up displays at aisle ends; checking daily on special promotions; observing customer reaction to special promotions; forwarding observations to management; removing promotions at end of the special promotion period.

Providing information by reporting growth, expansion, or closing of supermarkets in assigned territory.

Updating job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Enhancing merchandising and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. FRONT LINE CASHIER – BURGER KING STORE (INDIA) AUG’16 – JUL’19 Obtain a position as a team-player in a people-oriented organization where I can maximize my customer- service and cash handling experience in a challenging environment.

Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Counted drawer at the end the night and putting away clothes every night before close.

Made sure everyone knew about specials and deals going on inside the store.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.

Worked as a team member performing cashier duties, product assistance, and cleaning while providing excellent customer service.

Received multiple reviews acknowledging my level of dedication to excellent customer service.

Performed light housekeeping and store maintenance to ensure the area was clean and professional.

DECLARATION

I hereby declare that the information given above is true to the best of my knowledge. Date:

Place: (ANKUSH KUMAR)

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