Harshita Dalal

+1-519-***-****

adw2hj@r.postjobfree.com

International Experience

**/***** ** **/****

Analyst – (Compliance and Business)

Americas Express: Gurgaon, India

Conduct business self testing to ensure the GPSS-CCP’s at American Express is in compliance with US federal regulations.

Periodically update procedural documents and when to cite (WTC) documents.

Perform calibration, corrective action and Internal Audit.

Leverage the Global team’s perspective to help identify root cause of errors and provide recommendations for reducing the number of errors.

Worked on project for Error Variance which helped four teams to align with the process that resulted in effective accuracy.

03/2014 to 07/2016

Quality Evaluator

Convergys, Gurgaon, India

Audit calls for AT&T Team leaders and trainers based in US, Canada and Philippines through certain tools assigned.

Conduct regular Calibration with clients and the Operations in the U.S to ensure that we were on the same page concerning scoring format.

Coach the team leaders in an effective written pattern that makes it clear to them once they receive the feedback and which would help them to deliver a better feedback to their advisors.

Ensures to send reports on monthly basis concerning their performances and provide recommendations of how to improve the standard through Q-Tips or observations through mail.

Performance-driven and result-oriented PG student looking for part time job. An effective communicator and leader skilled at solving complex problems. A team player with a determination to meet and exceed all assigned goals and objectives. Highly motivated professional with seven years of experience.

Availability

Monday and Sunday full day

Tue to Sat– After 3 p.m.

Education

PG Diploma Certificate: PGDM(HR)

Certification: Six Sigma Green Belt

Bachelor in English (Honors)- Delhi University

Skills

Languages – English (Professional), Hindi (Native)

Software Skill – MS Office, MS Excel, MS PowerPoint, MS Word

Problem-solving skills

Analytical skills