Customer Support Service Specialist

CERTIFICATIONS/TRAINING

Perkin-Elmer corporate training on 11 infrared spectrophotometers, 2 UV spectrophotometers, Olympus scanning microscopes, basic Atomic Absorption, 3 Florescence spectrophotometer and robotic auto-samplers.

QIAGEN corporate training on 20 instruments, and Large Automation Systems.

The Perkin-Elmer systems test solids and liquid samples. The QIAGEN robots are liquid samplers and processors.

Electronics training for the U.S. Air Force in Telecommunications and Cryptography.

A+ Certified, Network+ Certified, MCP Certified.

SUMMARY OF EXPERIENCE

Qiagen, Inc. Germantown, Maryland

Senior Field Service Specialist 3/2009 to 5/2023

Responsible for installing, testing, and repairing laboratory equipment: DNA / RNA Robots, Analyzers, and sample sorters.

Developed and maintained positive relationships with customers. Often sought after by Customers as the preferred Technician.

Provided technical phone support and promoted the sale of instrument upgrades and service contracts.

Maintained inventory levels and calibration certificates on test equipment.

Traveled 100% of the time.

Perkin Elmer Norwalk, Connecticut

Senior Customer Support Engineer 5/1985-10/1998

Responsible for installing, testing, and repairing laboratory equipment: Infrared, ultraviolet/visible, and fluorescence spectrophotometers, scanning microscopes, auto-samplers and computers to board and component level.

Trained customers on the use of the equipment and to recommend the most efficient accessories and software packages that fit the customers’ needs.

Maintained inventory levels and calibration certificates on test equipment.

Provided technical phone support and promoted the sale of instrument upgrades and service contracts.

Worked on site in many laboratory environments from hospitals to Military Research and Development.

United States Air Force

Digital Subscriber Terminal Systems Specialist

Maintenance and repair to discrete component level of the Digital Terminal System Comprised of card and tape readers, punches, printers, and central control units.

Maintained Top Secret Electronic Cryptography equipment.

In charge of Job Control and supervision of twelve Airmen.

Coordinated all necessary repairs for our Communication Squadron to maintain combat readiness.

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