Level 2 Deskside Technician
Resume:
Bradley James Bittner
**** **** ***., *********, ** 52556
*******@*****.***
Summary
Information Technology Deskside Support with over 30 years of various related experience. Strong communication skills, both verbal and written.
Experience
HCL
Keosauqua, IA
December 2021 – April 2023
Title: Level 2 Deskside Support
Diagnose and repair defective PCs at the Hillphoenix site in Keosauqua, IA. Deploy new PCs and
Laptops as well as decommission older machines. Develop and deploy methods to incorporate
older technologies and machining equipment to work with newer computer systems. Maintain tickets of all work within Service Now.
Supervisor: Scott Hyman
DecisionOne / Inergex
Ankeny, IA
February 2008 – December 2021
Title: Level 2 Deskside Support
Diagnose and repair defective PCs and printers at the Linde (formerly Praxair) location in Ankeny, IA. Support various software applications (MS Office, Lotus Notes) including some written specifically for this location (Radix, JDE, OpenScan, ImageNow). Installed network components (switches, router, servers, tape backup, network cache (Riverbed), etc.). Maintain tickets of all work within Service Now and ITSM.
Supervisor: Jamie Irwin
Super Video / Radio Shack
Flora, MS
April 2007 – January 2008
Title: Sales Associate
Sales of Radio Shack inventory and check out of video rentals to customers.
Supervisor: Bing Crosby
Troup County School System
LaGrange, GA
March 2005 – April 2006
Title: Level 2 Technician
Service and repair of Compaq, HP, and Apple computers within the schools and
associated facilities.
Supervisor: Jane Logan
TAC Worldwide / Ciber
Jackson, MS
March 2004 – Dec 2004
Title: Contract Technician
Performed various installs of computers and equipment in the Jackson, Mississippi area.
Supervisor: Mark Bondi
Experience (cont.)
Saber Systems & Consulting, Inc.
Jackson, MS
May 2002 – April 2003
Title: PC & Apple Technician
Consultant assigned to UMMC for the service and repair of Apple and Dell or Generic PCs.
Supervisor: Preston Pierce
Unicorp / Convergion
Jackson, MS
October 2001 – May 2002
Title: PC & Apple Technician
Consultant assigned to UMMC for the service and repair of Apple and Dell or Generic PCs.
Supervisor: Cliff King
User Friendly, Inc.
Jackson, MS
October 2000 – October 2001
Title: Apple Certified Technician
Service and repair of Apple desktop and laptop computers. Facilitate warranties
thru Apple.
Supervisor: Rick Chaney
Skills
Windows XP (13 Years) Windows 7 (12 Years)
Windows 10 (6 years) Microsoft Office Word and Excel (13 Years)
Lotus Notes (11 Years, Decision One/Inergex) Photoshop (8 Years, Hobby Skill)
Web Design (15 Years, Hobby Skill) Calligraphy (4 Years, Hobby Skill)
Certifications
Achieved the A+ Certification on September 9, 2000
Achieved the Apple Technician Certification on March 19, 2001
Achieved the Net+ Certification on May 27, 2005
Achieved the Dell Desktop Certification on May 25, 2016
References
Peggy Tingley
Office Manager
Praxair, Inc.
Scott Hyman
Technician Lead
HCL
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