Support Analyst Desk

OBINNA EZEADUM

973-***-**** *********@*****.*** https://www.linkedin.com/in/obinnaezeadum

EDUCATION

MONTCLAIR STATE UNIVERSITY Montclair, NJ

Masters in Cybersecurity September 2019 - May 2021

MONTCLAIR STATE UNIVERSITY Montclair, NJ

Bachelor of Science in Information Technology January 2016 - May 2019

TECHNICAL SKILLS

Microsoft Office

Okta Identity Cloud, OneLogin

Operating System - Windows, MacOS, Kali Linux

Active Directory

Trend Micro

NIST

HPDM

CyberArk

Bomgar

VPN

PROFESSIONAL EXPERIENCE

SUBURBAN PROPANE

IT Support Analyst December 2021 – Present

Documents, Maintains, analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals

Day to Day handling over 300+ Citrix User Issues

Works closely with Information Services (IS) Asset Management on how to handle imaging and upgrades to hardware and software systems on a quarterly basis

Coordinates the delivery of hardware repairs from vendors for the customers

Provides training to users on new equipment configurations and operating software

Interfaces with Technical Services Group for configuration of equipment on the LAN/WAN as necessary

Assist in windows authentication with the use of Active Directory environment, while preparing on/off boarding users using IAM

Reimage Thin Client and also Push Programs using HPDM

Manages Remedy Support Queue and provide level 1-2 support for the helpdesk tickets via telephone, emails, remotely (Bomgar) for technical support

Identified security risks using OneLogin and applied my knowledge of identity and access management that aligns with the NIST framework

Monitors system availability using Aruba Airwaves and SolarWinds, troubleshoots and resolves connectivity interruptions

Filtering Emails using Trend Micro

ZT SYSTEMS

Server Test Technician August 2021 – December 2021

Performed the quality control and testing procedures on servers and storage devices including firmware updates, thermal and network card testing, and Linux and Windows testing

Conducted server rack inspections to guarantee proper cabling and assess for possible damages

Tested and repaired servers for valid IP connections via Linux and Windows command-line interfaces

RESTORATION PHARMACY LLC

Help Desk Analyst January 2014 – August 2021

Physically inspected, replaced, or repaired any server components as needed

Configured, installed, troubleshot, and maintained routers and Windows servers

Rewired and terminated network cables to resolve the internet connectivity issues of users with various devices such as printers and laptops

Performed occasional after-hour tasks involving system restarts, application upgrades, and hardware maintenance

ACADEMIC PROJECT EXPERIENCE

PRINCIPLES OF SECURE PROGRAMMING

Research

Mitigated Remote Code Execution Vulnerabilities: A Study on Tomcat and Android Security Updates

Identified the most common types of code changes (i.e. updates/patches) that are applied by programmers when RCE vulnerabilities are reported in their application

https://ieeexplore.ieee.org/document/9422666

HUMAN COMPUTER INTERACTION

App Development

Designed and implemented an app that accommodated college students to connect with academic resources

Created user friendly navigation that tested positively in usability for future users

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