Customer Service Warehouse Supervisor

EVA ROBINSON

***.*******@*****.***

Logistics Analysis & Management Professional

Results Oriented, customer-centered manager with 18+ years combined experience in manufacturing, production, supply chain, and logistics. With a proven ability to build & motivate a team to increase safety awareness, and promote company image, while obtaining corporate & personal goals with integrity, embracing change and committed to meeting every challenge.

●Risk Analysis

●Conflict Resolution

●Recruiting/ Team Building

●Procurement/ Forecasting

●Kaizen Continuous Improvement

●Project Development/Management

●SAP, WMS, ERP, SCMS, CMMS

●Customer Service/Relations

Professional Experience

●Strategic Business Planning

●Six Sigma/ Lean

●Microsoft 365, Excel, PowerPoint, Outlook

AREA OF EXPERTISE:

Production Engineer Supervisor Ford Motor Company Claycomo, Missouri, 10/2022 – Current

Support Manufacturing Process Engineering activity for Final Assembly. Engage in ergonomic mapping evaluations by applying analytical techniques to establish corrective actions plans as required. Develop action plans prioritizing quality concerns and verify corrective actions on internal/ external supplier processes. Lead and conduct audits consistent with Vehicle Operations guidelines resolving assembly related concerns. Deliver capable processes and tools for Trim and Chassis Assembly operations. Lead variability reduction, lean manufacturing initiatives, and best practices. Ensure compliance to Plant, Corporate, Governmental, and Environmental standards.

Logistics Manager US Foods Port Orange, Florida 10/2019 –10/2022

●Successfully lead and motivated 92 associates in a diverse, team-based environment, whilst collaborating with warehouse personnel tasked with procurement, preparation, and fulfillment of outgoing routes. Managed over 400 business accounts performing quarterly account reviews & resolving any network or bill related issues to improve or maintain customer satisfaction. Manage route activity including invoicing, electronic bills, and shipment tracing. Audit routes in Omnitracs and Oracle by cross referencing driver manifest for 100% pay accuracy. Generated computer-based score cards Consistently remained under 3 % with safety violations tracked in Samsara. Reduced OS&D claims to less than 10% utilizing Cortex 360. Coordinated vehicle and equipment maintenance. Planned and scheduled manpower. Strengthened customer care infrastructure creating a new systematic customer service process that focused on providing timely, accurate responses and follow-up.

Warehouse Supervisor Unilever Manufacturing Independence, Missouri, 08/2018 – 10/2019

●Directed and supervised 54 union warehouse employees in 5 assigned production zones. Managed and directed the execution of scheduling greater than 60 carrier departure times for inbound/outbound international and domestic shipments daily. Optimized profits and reduced cost by concluding root cause analysis for Continuous Improvements. Reconciled end of month reports by corroborating 200+ SKU’s through EWM/SAP/WMS while overseeing cycle counts. Conducted monthly meetings to discuss strategies to improve inventory control and team performance. Coordinated required maintenance of warehouse equipment. Created procedures to streamline best practices by completing One Point Lessons along with other SOPs while incorporating Sigma Lean. Cascaded KPI trend reports utilizing Microsoft Excel VLOOKUP. Collaborated directly with upper management to create business strategies for increasing profitability, productivity, and brand awareness throughout the territory which resulted in to double digit annual growth.

Operations Manager/ NFI Industries – Supply Chain Kansas City, Missouri 02/2012 – 08/2018

Provided operational solutions for projects such as routing, shipping, and transportation optimization, network modeling, process and method analysis, cost containment, capacity enhancement, and information management. Planned, directed, coordinated storage, and distribution activities in accordance with organizational policies. Compiled, budgeted coded, totaled, batched, entered, verified, and reconciled transactions such as accounts payable & receivable, driver payroll, purchase orders, invoices, requisitions, and general ledgers. Monitored monthly profit and loss reports, which included inventory movement.

Education

Associate of Science in Information Technology Wright College Overland Park, Kansas 2000-2002

Obtaining Bachelors of Business Analytics Lynn University Lawrence, Kansas 2022 – Current

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