Entry Specialist Data

Mary Elaine Manning

***** ** ** ***. ******, FL *2091

***********@*****.***

Objective

To secure a challenging position which will utilize my customer services skills, management, as well as my data entry experience and knowledge, Microsoft word, e-mail, excel

Employment History

Data Entry of Field Services Support Manager

01/2022 – 07/2022 Via path Technologies Remote

Managed group of employees to ensure work was completed in a timely manner

Handle calls and emails from customers and facilities with complaints to make sure issues are resolved

Maintained excel spreadsheet for Customer Complaints to make sure all issues were resolved in a timely manner

Answered inmate grievances (complaints)through a web base system for tablets that is used at the facilities.

Trained other employees on how to use the web-based system and how to answer grievances (complaints)

Data Entry of Field Service Support Team lead

07/2006 – 01 /2022 GTL Gainesville, FL- Remote

Used a web base system to enter data (customer’s name, addresses and phone numbers.

Trained other employees on how to use the web-based system (input inmate phone list, customer’s name phone numbers, addresses).

Assisted Techs that are in the field with inmate complaints

Research data base to help field tech understand why the inmate is having an issue.

Assisted other institutions when site admins needed time off.

Data Entry of Field Service Support

05/2001 –07/2006 GTL Lake Butler, FL

Received emails from facilities to create inmates accounts and phone list into the system so they can make calls

to their loved ones.

Customer Service

05/2001 – 06/2002 GTL Gainesville, FL

Assisted customers who were unable to receive calls from inmates. Researched the phone number to see why the customer was unable to receive the calls. Blocked numbers for the customer that did not want to receive calls from inmates. Helped customers that were unhappy or frustrated. expressed empathy with the customer and helped them in resolving their issue. Transferred calls to the appropriate department for billing questions.

Education and Trainings

Completion Date Issuing Institution Qualification

7/28/1999 Bradford- union area GED

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