Barbara Millet

https://www.linkedin.com/in/barbaramillet2/

585-***-****

adw2ai@r.postjobfree.com

Ability to make sound and logical judgments - Responsible for resource budget of $2.5 million. Implemented a Statement of Work (SOW) model to an AT&T Indirect Sales division, subsequent savings of $344,000 in the first quarter of 2022. Strong capacity for planning and monitoring of complex projects - Partnered with multiple cross-section teams to bring the AssistEdge Security portal to India reducing labor cost by 33% for the AIA product line. Aptitude for developing relationships with key business partners - It was consequential to engage diverse teams, disciplines, and stakeholders to procure funding for additional equipment in South America resulting in an additional $104,000 savings. Productive communication skills both verbal and written - Developed “End to End” new product launches for Sales and Operations.

AT&T Inc.

Vendor Supply Chain Management/ Sr. Method & Procedure Process Manager 2005 - 2023

Steered 7% growth by streamlining processes, reducing labor cost, and optimizing overall productivity ensuring increase profitability.

Daily contact with offshore engagement teams working on new business proposals and pursuits.

Served as an escalation point for resolution of service issues.

Worked closely with team and vendor leadership to ensure KPIs are met, SLAs are maintained, and operating procedures are in compliance.

Supported efforts to ensure our vendor partners were properly staffed and trained.

Helped oversee offshore team involvement in projects, such as automation and application updates.

Participated in onshore team projects that supported AT&T’s business goals.

Guided training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.

Presented monthly reports to assess performance and make proactive adjustments.

Collaborated closely with onshore/offshore vendors to immediately address issues and implement effective solutions.

Partnered with multiple cross-section teams to implement advanced applications/ systems.

Drove a 23% reduction in labor cost through equipping, training, and monitoring Contract Workers who provide solutions to customer and Solution Provider (sales agent) issues.

Governed NPW budget, vendors, equipment, hiring process and onboarding.

Coordinated with Supply Chain leadership to implement key initiatives.

Sr. Technical Writer – Documentation Specialist

Supervised the team that created over 250 job aid and process documents.

Developed competency-based and instructor-led training modules.

Collaborated with department leadership and system experts for the purpose of developing end to end methodology.

Supervised orientation training for new hires.

Designed and developed training for 8 new product launches.

Coordinated delivery of training programs, maintained records, prepared weekly status updates, and identified projects that require new or additional training.

Designed Quality Assurance and Continuous Improvement training modules for the purpose of supporting and reinforcing a First Time Resolution values.

Collaborated with business managers, engineers, quality analysts, system experts, on technical operating processes.

Organized project documents to improve upon current document management practices.

Additional Relevant Experience

General Motors (GM) – Technical Writer

Created/Authored detailed operating procedures for General Motors, Ford and Chrysler QS-9000, and Ford Q-101 certification process.

Designed Quality Assurance and Continuous Improvement training modules for the purpose of supporting and reinforcing a First Time Through philosophy.

Collaborated with business managers, engineers, quality analysts, system experts, on technical operating processes.

Evaluated production line procedures for the purpose of writing operator instruction manuals.

Volunteer Opportunities:

AT&T’s Aspire Ambassador – Veterans Administration Outreach – Better Business/AT&T Digital Awareness – East House Angels

Awards:

Five time – US Presidential Volunteer Service Award, AT&T Champion Award, Multiple AT&T Power Player Honors

Education:

Rochester Institute of Technology (RIT)

ISO 9000 Auditing Certificate

Monroe Community College (MCC)

Optical Engineering

Finger Lakes Community College (FLCC)

Applied Science

Certifications:

Certified Instructional Designer/Developer

Advanced Instructional Design

Advanced Instructional Techniques

PROJECT MANAGEMENT

AT&T PROJECT MANAGEMENT

ROOT CAUSE ANALYSIS

VENDOR ENGAGEMENT

HR: WORKING WITH VENDORS

VENDOR MANAGEMENT

OUTSOURCING MANAGEMENT

OUTSOURCING FUNDAMENTALS

BECOMING A TRUSTED ADVISOR

TEACHING CIVILITY IN THE WORKPLACE

THE KEY TO GOOD COMMUNICATION

DEFEATING UNCONSCIOUS BIAS

CRISIS COMMUNICATION

PREVENTING HARASSMENT

SILENCING HARASSMENT

CORPORATE SOCIAL RESPONSIBILITY

ANTITRUST AND COMPETITION LAWS

XANDR CONFLICT OF INTEREST POLICY

DATA DRIVEN DECISION MAKING

HOW TO MAKE STRATEGIC THINKING A HABIT

SECURITY ADMINISTRATOR

SECURITY AWARENESS AT AT&T

SOCIAL ENGINEERING TACTICS

SOCIAL ENGINEERING-SECURITY AWARENESS

NETWORK & CYBERSECURITY: BETTER TOGETHER

CYBERSECURITY FOLIO

CYBRSCRTY AND EDGE FOLIO

AT&T CYBERSECURITY: SOLUTIONS

AT&T CYBERSECURITY: SAFER TO INNOVATE

PRIVACY INCIDENT REPORTING UNDER GENERAL DATA PROTECTION REGULATION (GDPR)

MULTI-SITE NETWORKING

CONNECT TO CLOUD WITH AT&T AT THE EDGE

MBLTY, IOT, AND 5G FOLIO

ENTERPRISE NTWRK FOLIO

DIGITAL MILLENNIUM COPYRIGHT ACT

BRAND VOICE IN BUSINESS

CONNECTED CLIMATE INITIATIVE

IOT PROFESSIONAL SERVICES

IOT FLEET & ASSET SOLUTIONS

ENTERPRISE NETWORK TEAM & EDGE NETWORKING

DESIGNING FOR BUSINESS DIGITAL DEMAND

BROADBAND AT THE SPEED OF TECHNOLOGY

RAPID ACCESS COMPUTING/CLOUD RESOURCES

BVOIP, IP FLEXIBLE REACH, & IP TOLL-FREE

WIRELESS TRANSFORMATION

VOICE AND COLLABORATION FOLIO

AT&T VPN INTEGRATED LOCAL INTERNET

AT&T BUSINESS WI-FI

FIRSTNET EVOLUTION

POWERPOINT ESSENTIALS

DESIGNING A PRESENTATION

PRESENTING TO SENIOR EXECUTIVES

IMPACTFUL PRESENTING

CREATING AND GIVING BUSINESS PRESENTATION

LEADING IN UNCERTAIN TIMES

EXCEL: FORMULAS & FUNCTIONS

EXCEL ESSENTIAL

Skills and Professional Development

Contact this candidate