Security Officer Data Entry

STEPHANIE GRAHAM

Fountain Valley, CA

Mobile: 714-***-****

Email: ********@*****.***

SUMMARY

Hospitality Professional seeking employment in the hospitality field to work with professionals creating successful and rewarding partnerships between the organization, customers and myself. Consistently demonstrates excellent customer service to obtain customer satisfaction and loyalty. Able to balance multiple tasks with a friendly and courteous demeaner.

PROFESSIONAL EXPERIENCE

EMBASSY SUITES ANAHEIM, Garden Grove, CA

Guest Response Coordinator 2017 - 2020

Greeted all guests in a courteous and professional manner

Answered multi-phone lines and accommodated inhouse guests’ requests and needs

Processed all guests’ check-ins by confirming reservations and assigned rooms

Processed check-outs including resolving late and disputed charges

Referred guests to local restaurants and recommended attractions in the area

Arranged guest transportation to various venues

ANAHEIM MARRIOTT HOTEL, ANAHEIM, CA

Guest Response Coordinator 1998 – 2015

Answered all incoming calls and route the call to the appropriate department

Responded to guests’ complaints and resolved the issues promptly

Assisted other departments with guest inquiries

Maintained special guest requests prior to arrival

Managed special report for guest visits for future stays

CRYSTAL CATHERDRAL, GARDEN GROVE, CA

Security Officer 2001 - 2008

Performed hospitality security by monitoring the Crystal Cathedral Academy

Managed 72 cameras located within the property of the Crystal Cathedral

BURNS SECURITY, Santa Ana, CA

Security Officer 1997 - 2001

Acted as Post Commander and Field Supervisor

Prepared and developed training programs for new employees regarding their duties and responsibilities

SKILLS

Excellent communication skills and attentive to various cultures and languages

Knowledgeable of data entry for various computer programs

Capacity to manage multiple tasks and assignments

Adept to problem-solve challenging and new situations

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