Data Entry Center Technician

Gregory Crapps

Skills:

• Cisco (* years)

• DWDM (3 years)

• Ethernet (3 years)

• SONET (3 years)

• Unix (Less than 1 year)

• Maintenance

• Networking

• Troubleshooting

• VoIP

• Telecommunication

• Data Management

• Data Entry

• Accounting

• Typing

• Cabling

• LAN

Skills & Technologies

●SONET, SDH, UNIX, Cisco, DWDM, Ethernet, Advanced Optics, Helpdesk, Networking and troubleshooting, TCP/IP

Work Experience

Great Plains Communications- Sunman, Indiana May 2022-present

Telecommunications Network Engineer 1

Installed Cisco ASR 920, 901, 3850, s at CO locations throughout Southern Indiana, Indianapolis, and Lexington, Kentucky. Installed and Provision Accedian Nids at Verizon & Tmobile cell towers. Installed Ciena 5160’s at cabinets and huts. Scoped and cleaned fiber jumpers to term shelfs throughout the CO. Preventive maintenance performed weekly at CO’s. Battery and power audits completed monthly on wet cells. Distribution panels and Eltek rectifiers. Replaced fan filters on Occam devices. Installed and troubleshoot Calix systems throughout Co’s. Coded SFP’S with decoder for 10g and 1g SFP’s. Joined weekly PMO meeting via Teams Meeting. Performed site walk thru at customer premise. Traveled to Nebraska to work with other techs to install Cabinets for new service. Inventoried Ciena 6500 and installed for various CO’s. Maintained Company vehicle, oil changes, Company Gas card used for fuel. Tools used for work included Otdr, Fiber Meter, Scope, Label Maker, Screwdriver, Snips, Laptop, USB key, Cell phone, Company Badge to enter facilities at Great Plains Communications. Worked with the NOC, Transport and Engineering groups. Worked On Call, overtime and weekends to restore service and outages.

SBA Edge/Legatum LLC West Chicago, il Sept 2021-May 2022

NOC Technician

Responsible for NOC Rounds:MMR room,Docks FACP PDU room UPS rooms,Chiller Plant, COLO 1 & COLO 2, Generator Yard

Move & Builds

IPKVM

Phone calls, Tickets, Follow up with abuse tickets, Escalation Notices, Pysical Access given to contractors to perform work in data center.

BAS(Building Automation System-Chiller Plant status, Cooling Towers, UPS 1,2,3 Generators, Battery Summary.

CNM(Core Network Map):Monitored traffic going through the network.Internet Carriers, Routers, and Switches.

Graph Screen: Monitored Latency of each packet, Solar Winds to determine DDoS, Transit Graph overall traffic that is going in and out of the network.

Hard Drie Swaps

Facility Cleanliness Inspection

Dell Servers, Arista, and Client Servers racked and stacked as per request.

Telamon-Chicago, il Denver, Co Minneapolis, Mn, Cleveland, Oh Davenport, Io Sept 2020-Present

Level IV Installer

Read and interpret detailed specifications and drawings, blueprints, schematics, and method of procedures (MOPs)

Install Frame and rack builds

Run multiple cable types including coaxial, power, fiber, and network transmission; Use a variety of specific connectors and terminating procedures Lacing, stitching, sewing cables

Terminate DC power, rectifiers, PDUs, BDFB/BDCBBs, inverters, converters, raycaps and associated infrastructure used in telecommunications networks

Terminate cables using RJ45 connectors

Clean and scope fiber connectors, Document light levels and other readings with job specific testing equipment (ex: OTDR)

Install ironwork (ladder rack) cable paths, horizontal and vertical pathways for fiber optic cable management systems, and create a physical cable path for equipment and cable design

Tests and evaluates systems to determine efficiency, reliability, and compatibility with existing system

Complete detailed documents of work performed and provide daily status updates

Demonstrated knowledge of the phases of product installation

Familiar with AT&T TP-76300 /76400 / Telcordia GR1275 and Verizon IP72202 installation standards.

Experience with major carriers like AT&T, Verizon, CenturyLink, Sprint, SBC, T-Mobile, etc.

Experience installing major OEM equipment like Ciena (5430/6500), Juniper (MX480/960/2020), Cisco (NCS2000/4000/ ASR9010), Calix C7, GPON, Fujitsu Flashwave 9500, Coriant hiT 7300, Cisco ASR, etc.

travel away from home for several weeks at a time (up to 75%)

Compucom - South Bend, IN June 2018 to Present

IT Field Service Technician

●Servicing Lowe's Infrastructure throughout Mishawaka, In Goshen, In Plymouth, In, Elkhart, In Niles, MI Holland, MI Benton Harbor, MI. Maintaining POS devices, AP's, MCC chassis, Debit Card Readers, Lenovo Thin Clients, Lexmark printers and Dell Monitors. Maintain and Break-fix services.

●Preventive Maintenance work orders in ServiceNow. Check-in/Check-out in ServiceNow per site visit.

●Run Cat5 to Hewlett Packard Server Nodes1 and Node2 to Layer2 and Layer3 Cisco Switches.

●IBM Blade server installs power supplies and various cards. Microsoft Windows, Cisco, Linux/Unix OS. Vehicle maintenance/management/service. Gas Card, Amex Card for expenses.

●Utilize tools in SecureCrt/Field ce to gain access to switch ports. Ping Info to scan the POS devices on the network. Provided excellent Customer Service.

Inteliquent- Chicago, IL June 2017 to December 2017

Number Administrator

●Update and order numbers for replenishment for telephone number inventory. Logging into NAPA and PAS to transfer numbers. Ordered numbers, put numbers into inventory and switches into BIRRDS and updated BIRRDS. Used TACS and LERG Databases to create NPA/NXX for 50 state region in USA.

Integration Manager

●To create TDM and SIP Trunk Groups for Chicago, New York, Los Angeles and Dallas on Migration Projects.

●Worked directly with Translations, Network Field Technicians, Account Managers, and Customer Contact Technical groups via Email and Conference Bridges. TaSC, Lerg, and Routing Management were some tools used to gather IP Addresses, Codec, Product Type (OTT, VAP), and DS3 CKT Info. Slotted T1's on T3's for SS7 orders using TCIC Chart Info. Provided Excellent Customer Service and Professionalism with Migration Project.

First Communications - Lombard, IL June 2015 to June 2017

Network Management Center Technician (NMC)

●Responsible for monitoring and troubleshooting First Communications core voice and data network

consisting of Juniper (M320, MX480, MX104), Cisco (7200), Alcatel Lucent (7210 and DMX), Adtran (Opti-6100, MX2820, TA4303, TA5000), BTI (7000 Series), Force 10 Networks Turin, Nortel/Ericsson DMS500, Met Switch, Sonus, and Acme SBC.

●Monitoring outages via phone100% of time in Network Management Center Technician (NMC)

●Provide Tier III advance troubleshooting support for the NOC and Repair Specialist teams for our customer's voice and data issues including SIP Trunking, VOIP, QOS, MPLS / VPLS, VLANs, Internet, Transport (DS0, T1, DS3, OCX, Ethernet), Toll Free, Managed Services (IP, PBX, Backup Services, SolarWinds, Nagios, Granite, Wireshark, Hosting, Colocation, Fortinet Firewall Management).

●Responsible for troubleshooting voice and data issues on customer premise equipment including Juniper (EX2200, EX9208, SRX100), Adtran (NV3200, NV3305, NV4305, 818, 600, 900, and 900e series) and Cisco 2900 series. Configured customer premise routers, including ACLs and Fortinet Firewall rules.

●Work directly with First Communications engineers, LECs, PBX/IT vendors, equipment manufactures and end users to resolve high level issues. Provide training for all First Communication products for new NMC technicians.

●Incident Response Management Team Lead.

●Provide afterhours support for NMC technicians. Assist the fraud department by investigating customer PBX fraud cases to reduce the amount of lost revenue.

AT&T - Gary, IN May 2014 to February 2015

Premise Technician

●Responsible for installing and supporting Uverse services which includes VOIP phone, television / cable,

POTS Line, Internet. Also responsible for running CAT5 wiring, ethernet, coax, ground wire, aerial and buried twisted pair cable and networking to connect services. Provided customer education on installed technologies features and functionality, followed up on support tickets for action, documented work and verified all installed services. Practice safety precautions based on installation methodology and support activities.

Zayo Bandwidth September 2013 to January 2014

IT Field Technician

●Covered Northwest Indiana, Lansing Michigan, and Chicago area, auditing collocate facilities and cell towers. Also installed Cisco firewalls and Accedian equipment and fiber filters in cell cabinets.

●Performed Hot Cuts of installing ZR XFP'S in Infinera equipment, ran jumpers from different slot cards and relay racks at existing Ethernet facilities.

● Installed new CYAN Z22 in customer provided space and power. Experienced with working with OTDR, light meter, power meter, and fiber identifier tools. Received calls from the operations center to provide support on down circuits, simplex circuits and power outages. Familiar with working with US Signal, Verizon, AT&T Level3, Frontier, and Windstream facilities and installed technologies.

●Responsible for receiving calls from NOC Center to dispatching on off hours to perform ISO tickets on down circuits, simplex circuits and power outages. Closed tickets out in Salesforce database system.

AT&T - Chicago, IL June 2008 to March 2012

Technician - Central Office

●Responsible for installing, maintaining, testing and repairing complex switching, circuit, network and data/digital equipment. Worked during maintenance window performing migrations and cutovers. Surveyed and analyze alarms, test lines and trunks, cell, circuit, radio and network terminal equipment.

●Monitor Nortel and Lucent switch platforms, CDMA/TDMA cellular systems, LTE and VoLTE environments, Tekelec STP, associated microwave systems, data network elements, and private branch exchanges and document alarm indications.

●Traveled to collocate facilities and worked with Verizon and Frontier technicians to remove or replace connections on wire distributing frames.

●Performed turn-up, acceptance, and installation and provisioning of DS1 & DS3. Also maintained batteries, rectifiers and fuse alarms in central office power plants, place, and test and splice fiber optic cable. Documented and maintained detailed records/logs of daily activity.

AT&T - Chicago, IL April 2005 to June 2008

Lead - Inter-Office Facilities Network Reliability Center Midwest (IOF NRC)

●Served as a lead at the IOF center with responsibilities for training colleagues and providing tier 1 technical support.

●Managed the team workflow and provided oversight and direction in maintain performance of the Center's network. Specific oversight in managing bridges, providing support in bulk outages, documenting incidents and coordinating the team response. Worked extensively with SONET and DWDM technologies from vendors like Fujitsu, Alcatel, Cisco & Nortel and gained expertise in T1 through OC192 level trouble isolation. Additionally, worked with construction crews and fiber splicers during power outages in restoring service in many of FCC reportable instances.

●Worked 1st, 2nd and 3rd shifts.

AT&T - Chicago, IL March 1998 to April 2005

Telecommunication Specialist - Surveillance Recovery Group (SRG)

●Monitoring and troubleshooting alarms/outages in Network Operation Center via phone 100% of time

●Member of the Surveillance and Recovery Group (SRG) that was responsible for scanning the health of the SS7 network, troubleshooting and repairing SS7 hardware and software problems.

Responsible for troubleshooting failed SS7 links and working major outages involving central office isolations.

●Worked 1st 2nd and 3rd shifts

●Analyzed work list alarms and dispatched work list tickets. Coordinated maintenance window activities on Alcatel & Nortel STP's. Monitored CSNs (Compact Service Nodes) for Lucent Technologies for Call Management features. Document and maintain ongoing system trouble report in NCC Trouble Ticket System (Remedy).

Education

Associates Degree of Electronics in Electronics DeVry Institute of Technology - Chicago, IL

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