CLINICAL OPERATIONS LEADER FOCUSED ON PATIENT EXPERIENCE, SAFETY AND COLLABORATIVE CARE TEAMS

AREAS OF EXPERTISE

Clinical Operations and Staff Development

Transformational Healthcare Leadership

Compliance and Accreditation

Strategy and KPI Development

Large Scale Market Operations

Employee Satisfaction Accelerator

Cross-Functional Process Improvement

Board Certified Clinician

PROFESSIONAL EXPERIENCE

United States Air Force Academy – Colorado Springs, CO

US Air Force

Ambulatory Surgical Hospital with $90M budget and 750 staff serving 228K beneficiaries

AVP of Healthcare Operations/Squadron Commander: July 2020-Present

Chief Nurse, Colorado Military Health System: June 2021-December 2022

Clinical Operations Assistant Director, Colorado Military Health System: June 2021-December 2022

Direct daily operations for a network of nine primary care and specialty clinics staffed by 123 healthcare professionals. Oversee and manage an operating budget of $8M

Accomplishments:

Oversee appointment scheduling, out of network referrals, education & training for all medical staff for five hospitals in Colorado

Direct implementation and training for new $6B electronic medical records system

Improve quality outcomes through implementation of evidence-based practice resulting in hardwiring practices and reducing preventable harm

oOversaw CAUTI prevention program to keep infection rates at 0%

oOversaw CLABSI prevention program to keep infection rates at 0%

oOversaw Ventilator Associated Pneumonia prevention program to keep infection rates at 0%

Oversee nursing operations for 5 medical treatment facilities throughout Colorado; ensure adequate staffing levels, training, and track safety data and metrics to ensure patient safety

Counsel teams in areas of strategic planning, professional development, and day-to-day medical operations; provide subject matter expertise on medical logistics, regulations, and operations

Initiate joint military/civilian training affiliation across hospital system to ensure readiness skills for military clinicians

Liaison between local military hospitals and Defense Health Agency Chief Nursing Officer

Directed COVID immunization efforts to vaccinate 19K military personnel

Received highest satisfaction ratings for organizational climate and employee satisfaction

Scott Air Force Base Medical Group – Shiloh, IL

US Air Force

Ambulatory Surgical Hospital with $32M budget and 740 staff serving 92K beneficiaries

AVP of Medical Operations/Squadron Commander: July 2017-July 2020

Director of hospital’s largest department made up of 7 divisions consisting of 16 clinics with 254 employees, delivering care to 23K enrolled patients

Accomplishments:

Managed training of 45 Family Medicine physicians per year in a joint military/civilian Residency Program by coordinating requirements of St. Louis University School of Medicine, St. Elizabeth’s Hospital and Scott Air Force Base Medical Group

Delivered $10.4M in care for 23K patients and achieved #1 rating for access to care

Oversaw training support during the planning, coordination, and execution of all medical training events

Built a hospital-wide climate of trust by initiating and hosting weekly collaborative meetings to address operational improvements and solve complex care delivery issues;

Successfully increased access to care threefold

MacDill Air Force Base Medical Group – Tampa, FL

US Air Force

Ambulatory Surgical Hospital with $46M budget and 584 staff

Director of Primary Care Operations/Pediatric Nurse Practitioner: July 2015–July 2017

Managed satellite clinic operations including staffing and facilities management operations involving 85 staff members including contract, civilian, and military personnel. Served as the Operations Officer to AVP of Medical Operation/Squadron Commander to ensure the seamless delivery of care by 247 staff in 22 specialty and primary care departments for 215K empaneled patients

Accomplishments:

Executed clinic business plan by managing 16 teams through delivery of 36K patient visits valued at $3.8M

Developed and implemented business plans for five main campus specialty clinics including: Family Health, Pediatric, Internal Medicine, Orthopedics and Women’s Health

Achieved 98% patient satisfaction with services

Provided pediatric primary care during personnel shortages to ensure access to care standards exceeded, not merely met

Tracked and evaluated no-show data; identified and revised schedule templates to increase access to care by 33%

Developed clinical action plans for 22 departments to ensure successful TJC accreditation

Malmstrom Air Force Base Medical Group – Great Falls, MT

US Air Force

Outpatient Hospital with $10M budget and 222 staff

Director of Medical Services Operations/Pediatric Nurse Practitioner: July 2010–July 2015

Provided strategic planning, leadership, and monitored comprehensive healthcare for four specialty clinics staffed by 25 healthcare professionals including doctors, nurses, and technicians

Accomplishments:

Developed and oversaw $450K budget; ensured 100% accountability of government funds

Monitored and analyzed medical programs; reviewing operations to increase patient access to care

Liaison between the Air Force Nurse Corps and Air Force Surgeon General: interviewed/selected suitable advance practice student candidates for graduate school opportunities

Developed and implemented an electronic tracking program for out of network care referrals to reduce follow-up no-shows and substandard care delivery

Hand-picked to prepare entire Medical Group for accreditation inspection; passed AAAHC inspection with zero clinical findings

EDUCATION

Doctor of Nursing Practice, Vanderbilt University -Nashville, TN, 2012

Master of Science in Nursing, University of Florida – Gainesville, FL, 2002

Bachelor of Science in Nursing, Barry University– Miami Shores, FL, 1993

PROFESSIONAL DEVELOPMENT

Courses/Training

Air War College

Nursing Service Management

Air Command & Staff College

Certifications

Nurse Executive, Advanced Certification, 2022

Pediatric Primary Care Nurse Practitioner-Board Certified, 2003

PROFESSIONAL AFFILIATIONS

National Association of Pediatric Nurse Practitioners

AWARDS AND HONORS

Pediatric Nurse Practitioner Consultant to the United Stated Air Force Surgeon General, 2012-2015

Global Strike Command Air Force Nurse Practitioner of the Year, 2013

Global Strike Command Air Force Nurse Practitioner of the Year, 2012

United States Air Forces Europe Advance Practice Nurse of the Year, 2008

Sigma Theta Tau Nursing Honor Society, 1993

REFERENCES

Available upon request

Contact this candidate