Nurse Practitioner Patient Access
Resume:
CLINICAL OPERATIONS LEADER FOCUSED ON PATIENT EXPERIENCE, SAFETY AND COLLABORATIVE CARE TEAMS
AREAS OF EXPERTISE
Clinical Operations and Staff Development
Transformational Healthcare Leadership
Compliance and Accreditation
Strategy and KPI Development
Large Scale Market Operations
Employee Satisfaction Accelerator
Cross-Functional Process Improvement
Board Certified Clinician
PROFESSIONAL EXPERIENCE
United States Air Force Academy – Colorado Springs, CO
US Air Force
Ambulatory Surgical Hospital with $90M budget and 750 staff serving 228K beneficiaries
AVP of Healthcare Operations/Squadron Commander: July 2020-Present
Chief Nurse, Colorado Military Health System: June 2021-December 2022
Clinical Operations Assistant Director, Colorado Military Health System: June 2021-December 2022
Direct daily operations for a network of nine primary care and specialty clinics staffed by 123 healthcare professionals. Oversee and manage an operating budget of $8M
Accomplishments:
Oversee appointment scheduling, out of network referrals, education & training for all medical staff for five hospitals in Colorado
Direct implementation and training for new $6B electronic medical records system
Improve quality outcomes through implementation of evidence-based practice resulting in hardwiring practices and reducing preventable harm
oOversaw CAUTI prevention program to keep infection rates at 0%
oOversaw CLABSI prevention program to keep infection rates at 0%
oOversaw Ventilator Associated Pneumonia prevention program to keep infection rates at 0%
Oversee nursing operations for 5 medical treatment facilities throughout Colorado; ensure adequate staffing levels, training, and track safety data and metrics to ensure patient safety
Counsel teams in areas of strategic planning, professional development, and day-to-day medical operations; provide subject matter expertise on medical logistics, regulations, and operations
Initiate joint military/civilian training affiliation across hospital system to ensure readiness skills for military clinicians
Liaison between local military hospitals and Defense Health Agency Chief Nursing Officer
Directed COVID immunization efforts to vaccinate 19K military personnel
Received highest satisfaction ratings for organizational climate and employee satisfaction
Scott Air Force Base Medical Group – Shiloh, IL
US Air Force
Ambulatory Surgical Hospital with $32M budget and 740 staff serving 92K beneficiaries
AVP of Medical Operations/Squadron Commander: July 2017-July 2020
Director of hospital’s largest department made up of 7 divisions consisting of 16 clinics with 254 employees, delivering care to 23K enrolled patients
Accomplishments:
Managed training of 45 Family Medicine physicians per year in a joint military/civilian Residency Program by coordinating requirements of St. Louis University School of Medicine, St. Elizabeth’s Hospital and Scott Air Force Base Medical Group
Delivered $10.4M in care for 23K patients and achieved #1 rating for access to care
Oversaw training support during the planning, coordination, and execution of all medical training events
Built a hospital-wide climate of trust by initiating and hosting weekly collaborative meetings to address operational improvements and solve complex care delivery issues;
Successfully increased access to care threefold
MacDill Air Force Base Medical Group – Tampa, FL
US Air Force
Ambulatory Surgical Hospital with $46M budget and 584 staff
Director of Primary Care Operations/Pediatric Nurse Practitioner: July 2015–July 2017
Managed satellite clinic operations including staffing and facilities management operations involving 85 staff members including contract, civilian, and military personnel. Served as the Operations Officer to AVP of Medical Operation/Squadron Commander to ensure the seamless delivery of care by 247 staff in 22 specialty and primary care departments for 215K empaneled patients
Accomplishments:
Executed clinic business plan by managing 16 teams through delivery of 36K patient visits valued at $3.8M
Developed and implemented business plans for five main campus specialty clinics including: Family Health, Pediatric, Internal Medicine, Orthopedics and Women’s Health
Achieved 98% patient satisfaction with services
Provided pediatric primary care during personnel shortages to ensure access to care standards exceeded, not merely met
Tracked and evaluated no-show data; identified and revised schedule templates to increase access to care by 33%
Developed clinical action plans for 22 departments to ensure successful TJC accreditation
Malmstrom Air Force Base Medical Group – Great Falls, MT
US Air Force
Outpatient Hospital with $10M budget and 222 staff
Director of Medical Services Operations/Pediatric Nurse Practitioner: July 2010–July 2015
Provided strategic planning, leadership, and monitored comprehensive healthcare for four specialty clinics staffed by 25 healthcare professionals including doctors, nurses, and technicians
Accomplishments:
Developed and oversaw $450K budget; ensured 100% accountability of government funds
Monitored and analyzed medical programs; reviewing operations to increase patient access to care
Liaison between the Air Force Nurse Corps and Air Force Surgeon General: interviewed/selected suitable advance practice student candidates for graduate school opportunities
Developed and implemented an electronic tracking program for out of network care referrals to reduce follow-up no-shows and substandard care delivery
Hand-picked to prepare entire Medical Group for accreditation inspection; passed AAAHC inspection with zero clinical findings
EDUCATION
Doctor of Nursing Practice, Vanderbilt University -Nashville, TN, 2012
Master of Science in Nursing, University of Florida – Gainesville, FL, 2002
Bachelor of Science in Nursing, Barry University– Miami Shores, FL, 1993
PROFESSIONAL DEVELOPMENT
Courses/Training
Air War College
Nursing Service Management
Air Command & Staff College
Certifications
Nurse Executive, Advanced Certification, 2022
Pediatric Primary Care Nurse Practitioner-Board Certified, 2003
PROFESSIONAL AFFILIATIONS
National Association of Pediatric Nurse Practitioners
AWARDS AND HONORS
Pediatric Nurse Practitioner Consultant to the United Stated Air Force Surgeon General, 2012-2015
Global Strike Command Air Force Nurse Practitioner of the Year, 2013
Global Strike Command Air Force Nurse Practitioner of the Year, 2012
United States Air Forces Europe Advance Practice Nurse of the Year, 2008
Sigma Theta Tau Nursing Honor Society, 1993
REFERENCES
Available upon request
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